Payer Contract Coordinator

As a Payer Contracts Coordinator, you play a vital role in expanding patient access to life-changing cancer care. Here, your expertise directly improves financial sustainability and helps deliver hope to patients and families. We are committed to fostering an environment where your contributions are recognized, your development is prioritized, and your work has meaningful, measurable impact every day.

JOB PURPOSE AND SUMMARY:

The Payer Contract Coordinator is responsible for owning and managing the Letters of Agreement (LOA) process and supporting the tracking and maintenance of payor contracts. The Coordinator serves as a key liaison between the Credentialing, Contracting, Revenue Cycle Management, and Operations teams to help maintain accurate records, monitor updates, and ensure agreements are properly documented. The position requires attention to detail, strong organization skills, and the ability to communicate clearly with team members and external partners. Guidance and direction will be provided by senior staff, but the role carries independent responsibility for day-to-day LOA and contract tracking activities.

ESSENTIAL DUTIES AND RESPONSBILITIES:

• Serve as the primary point of contact for LOA (Letter of Agreement) and payor contract inquiries and updates.
• Own the LOA process, including document preparation, routing for signatures, and tracking through execution.
• Partner with the Contracting Department to track new payor contract requests, contract renewals, rate changes, and amendments, ensuring timely execution and communication to internal stakeholders.
• Generate and maintain reports summarizing contract and LOA status, renewal dates, and pending items for leadership review.
• Maintain and update the Contract Matrix, ensuring all payor contract details are accurately recorded.
• Maintain organized records of LOAs, contracts, amendments, and related documentation.
• Support revenue cycle team on underpayment and overpayment issues, resolving with the payor in accordance with contract terms.
• Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to analyze complex contractual language, identify risks, and make informed recommendations. 
• Excellent verbal and written communication skills for effective negotiation and collaboration with diverse stakeholders. 
• Proven ability to advocate for the company's needs while finding mutually beneficial solutions. 
• Meticulous focus on details to ensure accuracy and compliance in contracts and documentation. 
• Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

• High school diploma or equivalent required
• Associate degree preferred
• At least 1 year of experience in healthcare contracting
• Ability to work from Cerritos, CA (preferred)

PHYSICAL WORKING REQUIREMENTS:

The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.