Patient Verification Representative DMP

ISTA Solutions, an outsourcing/offshoring company, is in search of a Customer Service Representative to join our team. As a member of our team, you will have the opportunity to work with highly skilled professionals who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Conduct outbound phone calls to patients with professionalism and courtesy
• Clearly explain the purpose of the form and guide patients through the signature process
• Track outreach progress and maintain accurate records of calls and outcomes
• Follow up with patients as needed to ensure completion
• Collaborate with team members and supervisors to ensure project goals are met
• Manage multiple tasks efficiently, maintaining focus and accuracy

Requirements

Industry Experience: At least 1 year in a customer service role, preferably phone-based

Soft Skills:

• Fluent English with excellent communication and a clear, neutral accent
• Friendly and respectful phone demeanor
• Self-motivated and able to work independently
• Organized with good attention to detail and the ability to multi-task
• Technical Skills:
• Proficient in basic computer use, including navigating MS Office and Outlook
• Comfortable using call tracking systems and updating patient logs
• Preferred Qualifications:
• Experience in US Healthcare or familiarity with healthcare compliance processes is a plus but not mandatory

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives