Patient Success Manager

Patient Success Manager / Health Coach (m/w/d)

Remote-based role but must be in travelling distance to Berlin

Part-time (min. 25 hours per week)

About Us

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. 

HealthHero is Europe’s largest digital health provider, delivering 5 million consultations per year. But we’re just getting started. We’ve built a seamless digital clinic that brings body and mind together — from GP appointments and mental health support to long-term condition management. By sitting behind the world’s leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of digital-native pioneers, management consultants, creatives and industry-leading clinical experts.

We aren’t just digitising appointments; we’re building the next generation of healthcare. We’re creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health.

At HealthHero, we are digital when it should be and human where it counts. Join us, and help build a next generation health system the world is waiting for.

 Your Mission

As a Patient Success Manager at HealthHero Germany, you are the face of our program and the primary partner for our patients. You will lead individuals through their digital patient journey—from initial onboarding to long-term health success. By combining clinical expertise with motivational coaching, you ensure that every patient achieves the best possible outcome in our diabetes and obesity management programs.

You will:

• Serve as a Trusted Health Advisor: Guide patients via video and chat, focusing on medical adherence, behavioural change, and long-term motivation.
• First-Line-Support: Act as the primary navigator for patients, from technical onboarding on our platform to daily support with medication handling (e.g., pen usage and travel planning).
• Ensure Safety & Triage: Monitor patient progress closely to identify side effects or medical concerns, escalating them proactively to our Medical Team.
• Own the Community: Foster an environment of support by moderating group chats and building a thriving patient community.
• Drive Operational Excellence: Document patient progress, facilitate timely delivery of prescriptions/medication, and provide the management team with anonymized data on engagement and health outcomes.
• Bridge the Gap to Product: Act as the voice of the patient, translating direct feedback from daily interactions into actionable insights for our product and tech teams.

Why Us?

• A Mission that Matters: Join Europe’s largest digital clinic and help revolutionize healthcare through AI-supported adherence programs.
• Growth & Flexibility: Enjoy a remote-first culture with a preference for the Berlin area to join our regular team events.
• Professional Development: Access specialized training in AI-based coaching, disease management, and motivational interviewing.
• Competitive & Transparent: We offer an attractive, model-based compensation (e.g., €37,500 gross at 30h/week) in a crisis-proof industry.
• Impact-Driven Culture: We work in flat hierarchies where your feedback directly shapes the future of patient care.

Requirements

Your Profile

• Clinical Background: You have a completed qualification as a Medical Assistant (MFA), Nurse, or a comparable medical degree.
• Coaching Expertise: Ideally, you have additional training in Motivational Interviewing, obesity training, or health coaching.
• Tech-Affinity: You are comfortable using digital tools like Slack, CRM systems, and video conferencing software.
• Execution & Empathy: You are a strong executor who can manage multiple cases reliably while maintaining a clear, empathetic communication style in German.
• Mindset: You are entrepreneurial and proactive. You don’t just follow a script; you help us build the "ops playbook" as we grow the team.
• Languages: You possess excellent German skills (essential for patient contact) and very good English skills for internal team collaboration.

Data protection: By sending your application to [email protected], you consent to the processing of your personal data within the scope of the selection process in accordance with the GDPR.

Become part of a modern team with flat hierarchies and attractive working conditions and send your application to [email protected] or click on the link to apply.