Patient Operations Associate

About Wider Circle

Wider Circle is a mission-driven healthcare organization working to improve health outcomes for older adults and complex populations by addressing social and clinical barriers to care. Through trusted relationships and community-based support, we partner with health plans and local organizations to help members navigate healthcare, stay engaged in care, and live healthier lives.

We are launching a new clinical pilot that integrates physicians, care navigators, and community support teams to create a more coordinated and human approach to care.

The Role: We are looking for a Patient Operations Associate to be the primary point of contact and logistical driver for our members. In this role, you own the "Everything Surrounding Care" space—ensuring that from the moment a referral arrives, the patient has everything they need to successfully meet with their clinician.

As a startup, we move fast. This role is for someone who loves to solve puzzles, thrives in a high-volume environment, and is comfortable with their daily tasks evolving as we build better systems.

Responsibilities: What You’ll Do

• The "First Impression": Conduct rapid outreach to new referrals, welcoming them to the program and setting the tone for their care journey.
• Intake & Eligibility (The VOB): Perform Verification of Benefits (VOB) and confirm program qualification to ensure a seamless billing path.
• The Calendar Lead: Own the scheduling and rescheduling loop. You are responsible for ensuring patients show up for their E/M visits and resolving "no-show" hurdles.
• Tech Troubleshooting: Act as a "Member Concierge," helping patients navigate our platform, sign consents, and fix audio/video issues before their appointments.
• Data Integrity: Maintain a "Zero Inbox" mentality within our Case Management Systems, ensuring every interaction is documented for clinical continuity and reimbursement.
• Startup Agility: Assist the Operations team in testing new workflows, documenting "what works," and taking on special projects as the company scales.

Requirements

What You’ll Bring

• 1–3 years of experience in a patient-facing, high-volume administrative, or customer success role (Healthcare experience is a plus, but a "service-first" mindset is required).
• Technical Native: You can navigate multiple software tools (Slack, EMRs, Google Suite) simultaneously without breaking a sweat.
• Exceptional Communication: You are comfortable on the phone and in writing—able to explain complex insurance or tech issues with empathy and clarity.
• Detail Obsessed: You notice the missing signature or the transposed phone number that others might miss.
• The "Startup Spirit": You are comfortable with ambiguity and excited by the chance to help define a role as we grow.

Benefits

As a venture-backed company, Wider Circle offers competitive compensation including:

• Performance-based incentive bonuses
• Opportunity to grow with the company
• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• $22.00--$25.00 / hour.

Wider Circle is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.