The Patient Intake & Scheduling Coordinator serves as the first point of contact for new and prospective patients of the client. This role is responsible for managing inbound and outbound patient communications, collecting accurate demographic and insurance information, coordinating with internal verification teams and physical therapists, and ensuring timely and accurate scheduling of patient evaluations and follow-up appointments. The position plays a critical role in delivering an excellent patient experience while ensuring no leads or patients fall through the crack.
Responsibilities & Duties:
- Answer inbound calls from new patients and respond professionally to inquiries regarding services and appointments
- Conduct outbound calls to new patient leads and follow up on online bookings to obtain any missing or required information
- Collect complete and accurate patient demographic and insurance information
- Obtain insurance cards from patients and verify acceptance prior to scheduling
- Coordinate closely with the insurance verification team to ensure patients are booked appropriately based on coverage and plan acceptance
- Collaborate with Physical Therapists (PTs) to follow up on patients requiring scheduling or rescheduling
- Schedule patient evaluations and follow-up appointments up to 4–6 weeks in advance
- Create and maintain patient charts with a high level of accuracy and attention to detail
- Ensure all patient data is documented correctly to support clinical and billing workflows
- Maintain organized tracking of patient status to prevent missed follow-ups or dropped leads
Requirements
- Required:
- Excellent customer service and patient communication skills
- Strong verbal and written English skills for daily interaction with patients and internal teams
- Proven ability to multitask in a fast-paced, patient-facing environment
- Strong organizational skills to ensure timely follow-ups and accurate scheduling
- High attention to detail and commitment to accuracy in data entry and documentation
- Preferred:
- Experience in healthcare intake, patient scheduling, or medical front-desk operations
- Familiarity with insurance verification processes
- Experience working with EMR or patient management systems
- Educational Requirements & Certifications:
- High school diploma or equivalent required
- Healthcare administration or related coursework is an advantage
Benefits
- Competitive Salary: COP $3.800.000 and performance bonus up to $500.000 COP
- Work From Home
- Training & Development
- Fixed packaged salary of COP $3,502,000.
- Opportunities for professional growth and development.
- A collaborative and supportive international team environment.
- Permanent employment contract with all mandatory legal benefits
