At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment. This is what we call the Veracyte way – it’s about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions.

Our Values:

We Seek A Better Way: We innovate boldly, learn from our setbacks, and are resilient in our pursuit to transform cancer care
We Make It Happen: We act with urgency, commit to quality, and bring fun to our hard work
We Are Stronger Together: We collaborate openly, seek to understand, and celebrate our wins
We Care Deeply: We embrace our differences, do the right thing, and encourage each other

The Position:

The Patient Financial Navigation Manager leads a team dedicated to helping patients understand and manage the financial aspects of their healthcare journey. This role ensures patients receive clear, compassionate guidance regarding insurance coverage, out-of-pocket costs, financial assistance programs, and billing processes. The manager oversees financial navigation operations, develops workflows, ensures compliance, and collaborates with clinical and administrative teams to enhance patient experience and financial outcomes.

Responsibilities:

Team Leadership & Development
Supervise and mentor financial navigators.
Develop training programs and performance metrics.
Foster a culture of empathy, accuracy, and service excellence.
Patient Financial Support
Oversee patient education on insurance benefits, cost estimates, and payment options.
Ensure timely and accurate pre-service financial counseling.
Coordinate with billing teams to resolve patient financial concerns.
Design and implement financial navigation workflows and policies.
Monitor program effectiveness through KPIs and patient satisfaction metrics.
Ensure compliance with federal, state, and payer regulations.
Partner with the commercial team to address and resolve provider and patient complaints related to billing.
Ensure timely escalation and resolution of complex issues while maintaining compliance and patient satisfaction.
Serve as a resource for complex financial cases and escalations.
Generate reports for leadership on program performance.
Identify opportunities for automation and process improvement.

Who You Are:

Education: Bachelor’s degree in healthcare administration, business, finance, or related field (preferred).
Experience: Minimum 6 years in Revenue Cycle Services, with 2+ years in a supervisory or managerial role.
Strong knowledge of insurance verification, billing, and financial assistance programs.
Excellent communication, leadership, and problem-solving skills.
Proficiency in EHR systems, Microsoft Office Suite, Salesforce, XiFin, Front Runner, Availity, Passport, and insurance portals.
Ability to manage multiple priorities in a fast-paced environment.

#LI-Remote

The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience, skillset, geographic location, industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Pay range

$100,000—$115,000 USD

What We Can Offer You

Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions. We are thrilled to be recognized as a 2024 Certified™ Great Place to Work^® in both the US and Israel - a testament to our dynamic, inclusive, and inspiring workplace where passion meets purpose.

About Veracyte

Veracyte (Nasdaq: VCYT) is a global diagnostics company whose vision is to transform cancer care for patients all over the world. We empower clinicians with the high-value insights they need to guide and assure patients at pivotal moments in the race to diagnose and treat cancer. Our Veracyte Diagnostics Platform delivers high-performing cancer tests that are fueled by broad genomic and clinical data, deep bioinformatic and AI capabilities, and a powerful evidence-generation engine, which ultimately drives durable reimbursement and guideline inclusion for our tests, along with new insights to support continued innovation and pipeline development. For more information, please visit www.veracyte.com or follow us on LinkedIn or X (Twitter).

Veracyte, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. Veracyte participates in E-Verify in the United States. View our CCPA Disclosure Notice.

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Patient Financial Services Manager

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