Patient Engagement Specialist (US Based Health-AI Company)

Role: Patient Engagement Specialist

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Independent Contractor, Full-time

Work Schedule:

Mon to Fri, 9:00 AM – 6:00 PM EST (flexibility to align with patient activity)

Locations: Remote

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: Watch here

Why Work with Us?

We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

About the Company:

The company is transforming how physicians engage with patients by offering advanced support across triage, pre-enrollment, patient communications, and clinical expansion. Through a blend of AI-powered tooling and human-first care coordination, they enable providers to scale outreach and streamline operations without sacrificing personalization. The team thrives on precision, speed, and building real relationships with patients at every stage of the journey.

Role Overview:

As a Pre-Enrollment & Patient Engagement Specialist, you’ll be the first voice patients hear setting the tone for their care journey. You’ll guide them through intake, earn their trust, and help them take that first step toward better health. It’s a unique mix of warmth, precision, and proactive coordination.

Every call you make could change someone’s life.

Are you looking to break into tech, healthcare, or remote-first startups? This is the perfect launchpad.
You’ll master real-world skills in communication, persuasion, and patient experience — all while working alongside a mission-driven, fast-growing team.

We don’t just want you to fill a seat — we want to help you level up.

• We’ll train you like a closer — not just a caller.
• This role is designed as a pathway to promotion within 6–12 months to AE, team lead, customer success, or operations roles.
• Weekly coaching, clear goals, and real-time feedback. You won’t be guessing what to improve — we’ll guide you there.

Core Responsibilities:

1. Engage & Guide New Patients

• Reach out via calls, SMS, and email to kick off the patient onboarding process
• Help patients complete intake forms, pre-consult assessments, and next steps
• Answer questions with empathy, accuracy, and energy
• Ensure documentation is accurate and on time

2. Build Trust & Personal Connection

• Be a calm, confident, and supportive voice
• Explain timelines, processes, and next steps clearly
• Create a welcoming first impression that builds confidence in care
• Be the bridge between patients and clinical teams

3. Coordinate Smoothly Behind the Scenes

• Keep patient info up to date in CRM and health tools (e.g. Salesforce, HubSpot, EMRs)
• Spot and fix issues in the pre-enrollment funnel before they become problems
• Collaborate cross-functionally to move patients efficiently through each stage

Requirements

Must-Haves

• Exceptional English communication skills (verbal + written, neutral accent preferred)
• Experience in healthcare coordination, patient intake, or support
• Comfort using CRM tools (HubSpot, Salesforce), dialers, and SMS platforms (e.g. OpenPhone)
• Strong attention to detail — you’re the type who catches the typo others miss
• Poise under pressure — you stay solution-focused, even when things get busy

Nice-to-Haves

• Background in telehealth, concierge medicine, or multi-provider practices
• Familiarity with HIPAA and secure messaging best practices
• Comfortable with digital tools: spreadsheets, Slack, dashboards, and AI chat interfaces

Benefits

• Remote Work: Fully remote

• Generous PTOs and sick leave
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world