We are looking to hire a Patient Coordinator to guide prospective patients through their journey of treatment with a hair transplant to overcome their hair loss. You will enjoy a high level of autonomy and ownership, reporting to the Hair Transplant Lead.
This is an ideal role for someone who wants to challenge themselves in a fast-paced environment and manage the sales process in order to show patients that we are their best partner for their hair restoration journey. If you enjoy building relationships as well as educating and persuading prospective patients, this role is for you!
RESPONSIBILITIES
Ensure a streamlined patient experience within the hair transplant clinic.
Guide patients through the process of scheduling specialised treatments, including consultations and procedures related to hair transplantation.
Assist patients in exploring and understanding financial options, facilitating the completion of finance applications.
Demonstrate confidence in a patient-facing role, actively cultivating and strengthening relationships with individuals seeking hair transplant services.
Coordinate comprehensive treatment plans, fostering a smooth and positive journey for each patient.
Participate in various marketing initiatives and tasks to enhance the clinic's presence and reach.
Provide thorough information on available hair transplant treatments, payment plans, finance options, surgeon availability, and appointment scheduling.
Collaborate in the development of personalised treatment plans as needed.
Undertake additional responsibilities as delegated by clinic management.
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