BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator- Remote to join our team

The Patient Care Coordinator -Remote (PCC-Remote) supports clinic growth through excellence in execution of the practice management role and patient intake processes and supports multiple clinics through remote coverage of patient intake collection and scheduling. This individual will work in collaboration with the Regional Practice Manager (RPM) to carry out efficient clinic procedures. The PCC – Remote position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation

Responsibilities:

  Core responsibilities

•  Collect all money due at the time of service
•  Convert referrals into evaluations
• Schedule patient visits

Customer Service 

•  Make all welcome calls o Monitor and influence arrival rate through creation of a great customer experience

 Practice Management

•  Manage schedule efficiently
•  Manage document routing
•  Manage personal overtime
• Manage non-clinical documentation 
• Manage deposits o Manage caseload, D/C candidate, progress note, and insurance reporting 
• Monitor clinic inventory

 Training

•  Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. 
• Complete quarterly compliance training

Fulltime positions include:

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

Qualifications:

• High school degree or commensurate experience

• Communication skills – must be able to relate well to Business Office and Field leadership

• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision

• As a member of a team, must possess efficient time management and presentation skills 

Physical Requirements:

 • This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.

 • This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.

• This position is subject to sedentary work.

 • Constantly sits, with ability to interchange with standing as needed.

• Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.

• Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.

 • Constantly uses repetitive motions to type.

• Must be able to constantly view computer screen (near acuity) and read items on screen.

 • Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.

• Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.

• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.

This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly.

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