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ISTA Personnel Solutions

Patient Care Coordinator (ABA Therapy) - EST Hours (Remote)

full-time Remote

AI overview

Act as the key point of coordination between clinicians and families, ensuring efficient staffing and smooth service initiation in a sensitive environment.

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

Our client provides ABA Therapy Services, supporting families and clinicians through thoughtful, well-coordinated care solutions. Their work requires empathy, attention to detail, and strong communication skills in a sensitive and rewarding environment.In this role, you’ll act as the key point of coordination between clinicians and families, ensuring cases are staffed efficiently and services begin smoothly.

PLEASE NOTE:

  • Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (4:00 PM – 01:00 AM South African time – subject to daylight savings).
  • Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
  • Work Environment: Fully remote.

Job Responsibilities (not limited to):

  • Coordinate and fill cases by matching available and suitable BCBAs (Board Certified Behaviour Analysts) with families.
  • Communicate regularly with clinicians and families to ensure appropriate coverage.
  • Onboard clinicians and prepare them to begin providing services.
  • Manage sensitive, nuanced customer service interactions with professionalism and care.
  • Ensure all coordination is accurate, timely, and well-organized in a fast-paced environment.

Requirements

Industry Experience:

  • ABA experience is a plus, but not essential.

Soft Skills (Essential):

  • Excellent English communication and fluency.
  • High emotional intelligence and strong intuition.
  • Friendly, patient, and empathetic personality.
  • Highly organized, detail-oriented, and able to move quickly when needed.
  • Strong problem-solving and “puzzle-piece” matching ability.

Technical Skills:

  • Basic computer skills.
  • Comfortable navigating MS Office and Outlook.
  • No advanced Excel skills required.

If you are not contacted within 14 working days, please consider your application unsuccessful.

ISTA Personnel Solutions

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

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