Patient Billing Support (Ophthalmology/Optometry) | Permanent WFH

MedCore Solutions, the medical division of BizForce, is excited to announce an opening for a Patient Billing Support Specialist pecializing in Ophthalmology/Optometry. In this role, you will provide essential support to patients and healthcare providers in managing billing inquiries and resolving issues related to patient accounts. You will play a key role in ensuring accurate billing processes and a high level of patient satisfaction while working remotely in a permanent work-from-home environment.

Responsibilities

• Respond to patient inquiries regarding billing statements, balances, and available payment options.
• Clearly explain insurance coverage, deductibles, co-pays, and out-of-pocket costs.
• Provide empathetic and professional assistance to patients with billing concerns.
• Investigate and resolve discrepancies, denied claims, and other billing-related issues.
• Coordinate with healthcare providers and insurance companies to clarify claim statuses and resolve payment concerns.
• Assist in the appeal process for denied claims when necessary.
• Help patients set up payment plans and process payments or refunds accurately.
• Educate patients on financial policies and available options to manage outstanding balances.
• Support patients in understanding insurance plans, including TRICARE, Medicare, Medicaid, and coordination of benefits (COB).
• Provide guidance on eligibility and insurance benefits.
• Maintain accurate and up-to-date records of all patient interactions and billing activities using practice management software.
• Ensure compliance with HIPAA and other regulatory standards.
• Escalate unresolved issues to the billing or collections team as needed.
• Contribute to ongoing improvements in billing processes and procedures.

Requirements

• At least 2-3 years of experience in patient billing or medical billing support
• Experience in Ophthalmology/Optometry billing is essential
• Knowledge of medical billing and coding standards
• Familiarity with healthcare insurance processes and policies
• Excellent communication and problem-solving skills
• Strong attention to detail
• Proficiency in medical billing software and MS Office applications
• Amenable to work in any US time zones
• Proficiency in Eyefinity EPM or similar practice management systems.
• Ability to handle sensitive patient information with confidentiality and car

Key Results

• Resolution of patient billing inquiries within established timelines
• Reduction of billing discrepancies and errors
• Improvement in patient satisfaction scores
• Compliance with regulatory standards and company policies
• Effective communication of billing information to patients

Work-from-Home Device Requirement:

• Device: Personal computer with Intel Core i5 or higher, or AMD Ryzen 5 or higher
• Internet: Wired connection with at least 50 Mbps download speed, plus a backup connection (e.g., mobile hotspot or prepaid Wi-Fi)
• Work Environment: Quiet, well-lit space with minimal background noise

Benefits

• Permanent Work From Home
• Weekly Paychecks
• Fixed Weekends Off
• HMO Reimbursement on your 90th day
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary

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Who are we?

MedCore Solutions is the healthcare division of BizForce, dedicated to supporting U.S.-based healthcare clients through a skilled remote workforce in the Philippines. We specialize in connecting top clinical and administrative talent with reputable healthcare organizations, ensuring high-quality care delivery while providing rewarding work-from-home careers.

Why work for Bizforce? 

Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.