Our doors are open, and we are still providing care. Planned Parenthood South Atlantic is committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. We are a team of compassionate and dedicated staff members, and we will continue to open our doors to those who need it.
This spirit and culture of belonging is woven into our workplace each day through a clearly defined set of Workplace Values and Service Standards. Defining these common goals brings us together as a single team, working together to provide top-notch experiences at every one of our locations. Our culture is a reflection of the passion and commitment we all share for our organization's mission.
Learn more: ppsatcareers.org
Why Planned Parenthood?
We are powerful advocates, supporters, and innovators for health care. We are seeking a passionate Patient Access Representative to join our Roanoke Contact Center team as they help our patients access the high-quality healthcare they deserve.
What is cool about this job?
The Patient Access Representative serves as the voice of Planned Parenthood South Atlantic (PPSAT) by providing accurate, friendly and efficient telephone customer service. They receive inbound patient calls and book appointments, demonstrating knowledge of PPSAT services and fees, while providing professional customer-service to a diverse group of clients based upon defined productivity metrics.
Who You Are
Passionate about access to high-quality healthcare, especially in reproductive and sexual healthcare
Effective communicator with the ability to relate to patients of diverse communities
Experienced in customer service, bonus points for previous call/contact center experience!
Technologically competent, with data entry skills
What You'll Do
Answer high-volume patient calls in a friendly and empathetic manner
Scheduling appointments, entering patient information, and verifying insurance for patients
Stay current on changing clinic information such as appointment template, clinician schedule and individual provider services.
Provide patients with accurate information (hours, services, prices, referrals, etc)
Provide self-pay patients with timely Good Faith Estimates (GFE)
Answering any patient questions regarding PPSAT services, including STI testing/treatment, abortions, Hormone Replacement Therapy (HRT), contraceptive options, etc.
Acknowledge repetitive nature of calls and maintain professional sensitivity in responding to each caller's concerns.
Verify insurance coverage for all appointment types
Make reminder call to patients one day prior to their scheduled appointments
Contribute to a positive work environment by following through on tasks, taking initiative, working with the team and identifying solutions
Schedule:
Full-Time in Roanoke, Virginia
First three months of training will be on site with optional hybrid option available after training period
40 hours a week
Monday-Friday 8:00 am - 4:30 pm
What You Get:
Including but not limited to:
Medical, Dental, and Vision Insurance
Health Reimbursement Account
403B Retirement Plan with matched contributions
Fringe Benefits
Paid Time Off
Holiday Pay
Employee Assistance Program
Compensation:
All PARs start at $22.50 an hour with opportunity for periodic pay-increases based on tenure and skill checkoffs. PPSAT's compensation philosophy is based in equity and transparency. The PAR Tier Program intends to maintain and promote internal equity, transparency, and skill growth.
A complete application includes a cover letter and resume.
This position requires a background check once a job offer is extended to the final candidate. PPSAT does not discriminate in employment and understands the many barriers' candidates may face when applying to jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, the seriousness of violation, and job relatedness are considered in all employment decisions.
Planned Parenthood of South Atlantic Diversity, Equity, and Inclusion Statement
At Planned Parenthood of South Atlantic (PPSAT), we embrace diversity, equity, and inclusion and strive to keep it at the core of who we are. We are committed to a diverse workforce that welcomes an array of perspectives, experiences, and backgrounds. We believe that diversity, equity and inclusion in teams, decision-making, policy, practice, and operations contributes to a sense of belonging that benefits our culture, our staff, our patients, and our community. At PPSAT, we are dedicated to learning, reducing and eliminating inequities, and developing best practices to dismantle systemic racism and the complex problems caused by it.
Planned Parenthood South Atlantic is an equal opportunity employer.
No phone calls please.
