Patient Access Liaison, South Central

Mavericks Wanted

When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement...read on
 
In 2015, we pioneered a “moneyball for biotech” approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allows science and small teams of experts to lead the way. We build bridges to groundbreaking advancements in rare disease, and develop life-changing medicines for patients with unmet needs as fast as humanly possible. 
 
Together we define white space, push boundaries and empower people to solve problems. If you're someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we'll ask "why not?" and help reengineer the future of biopharma.

What You'll Do

BridgeBio is looking for a Patient Access Liaison (PAL) in the South Central region to engage with patients/care partners on access, affordability, and reimbursement process for BridgeBio's portfolio of Commercialized assets.  The ideal candidate would reside in the Houston, Texas area. Reporting to the Director of Patient Access Liaisons, this individual will be responsible for engaging with patients/care partners and cross-functional teams. 

The Patient Access Liaison will play a critical Commercial role in support of BridgeBio assets. The primary goal will be to educate patients/care partners on access, affordability, and reimbursement process, build patient support program awareness, and execute on all new product launch activities.  The Patient Access Liaison will work collaboratively with the Director of Patient Access Liaisons and internal colleagues to align on the patient services goals and pull through on brand strategies.

The ideal candidate should be prepared to work in a fast-paced environment and must be able to collaborate with multiple internal and external stakeholders, including Legal, Compliance, Sales, Commercial Analytics, Commercial IT, Training, Pharmacovigilance & Market Access.  Additionally, exceptional judgment, business acumen, discretion, communication skills, the ability to empathize, and exhibit strong relationship-building skills are a must.

Responsibilities

• Provide patients/care partner-facing access and affordability support for all BridgeBio Commercialized assets. This requires working closely with the Market Access team, Commercial, Training, and Brand Marketing team
• Compliantly ensure a positive patient journey through collaborations with all BridgeBio stakeholders
• Lead the evaluation and implementation of patient access opportunities within a specific geographic area for all applicable patients
• Provide face-to-face or via phone, personalized issue resolution, including potential hurdles with access and affordability with patients/care partners
• Direct access support between consented patients and all relevant stakeholders (hub, pharmacies, prescriber’s offices, and support organizations)
• Coordinate with the hub partner on missing information follow-ups
• Own the relationship between ForgingBridges, a support program offered to patients to access the BridgeBio approved medicines, and consented patients
• Onboard and welcome new patients to the ForgingBridges support program
• Manage patient status changes with ForgingBridges and follow-up with patients/care partners, prescriber’s offices, and pharmacies
• Ensure ForgingBridges support program business rules are followed
• Control the workflow of information and communications with consented patients
• Collaborate with BridgeBio Patient Advocacy team on patients/care partners engagements and attend local, regional, and national advocacy meetings/events
• Facilitate and present in-office education with patients/care partners as requested
• Report key insights and findings in a compliant manner to the Brand Marketing and other internal Commercial functions
• Follow BridgeBio’s policy on handling protected health information (PHI) obtained through pharmacies, prescriber’s offices, and interactions with patients/care partners
• As needed, attend Commercial national sales meetings, conferences, and regional events
• Work on designated projects that are within the scope of services for Market Access as assigned and/or consistent with developmental plans and strengths
• Provide strategic and tactical input for continuous improvement purposes
• Develop tactical plans (i.e., educating, triaging, hub interactions, etc.) and execute against those plans in support of strategic access imperatives, such as key performance indicators or role metrics as identified by Market Access leadership
• Additional responsibilities may be assigned
• 40-60% domestic travel is required, regionally and intermittently across the US

Where You'll Work

This is a U.S.-based remote role that will require quarterly, or as needed visits to our San Francisco Office.

Who You Are

• BA/BS degree is preferred
• Minimum of 5-8 years of Biotech/Pharma experience.  Patient services, Market Access, and hub experience preferred
• Cardiology, Pediatric, Oncology and Rare Disease experience are preferred
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Demonstrate confidence in building rapport with patients/care partners
• Must have a strong foundation and experience working closely with patient support programs including copay, cost sharing programs, affordability design, and hub models for medical and pharmacy benefit products
• Comprehend the complex environment of the specialty market, buy and bill, retail market, reimbursement/access challenges, as well as the OIG/CMS/legal guidelines for offering patient support programs
• Demonstrate excellent analytical skills and the ability to develop sound strategies and tactics for patient access
• Exhibit superior communication (oral and written) and teamwork skills to effectively contribute across cross-functional teams
• Training experience is a plus
• Extremely detail oriented to create and manage program documents
• Experience establishing and maintaining high-level relationships with key decision-makers

Rewarding Those Who Make the Mission Possible

We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return. 

Financial Benefits:

• Market leading compensation 

• 401K with 100% employer match on first 3% & 50% on the next 2%

• Employee stock purchase program

• Pre-tax commuter benefits

• Referral program with $2,500 award for hired referrals

Health & Wellbeing:

• Comprehensive health care with 100% premiums covered - no cost to you and dependents

• Mental health support via Spring Health (6 therapy sessions & 6 coaching sessions)

• Hybrid work model - employees have the autonomy in where and how they do their work 

• Unlimited flexible paid time off - take the time that you need

• Paid parental leave - 4 months for birthing parents & 2 months for non-birthing parents

• Flex spending accounts & company-provided group term life & disability 

• Subsidized lunch via Forkable on days worked from our office

Skill Development & Career Paths:

• People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility

• We provide career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, Spring Health & BetterUp Coaching

• We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities