Scope of Work
Access Healthcare's Patient Access Engagement Division has been repeatedly ranked as a top place to work. If you are passionate about helping people and looking for a career with a positive impact, then you are in the right place! We offer a high-reward bonus program, comprehensive benefits, multiple opportunities for growth, a supportive work environment, and a vibrant culture. We are seeking dependable candidates who are able to handle back-to-back calls with limited breaks throughout the day, as this is a high-volume inbound call position.
Patient Access Coordinators work collaboratively with several health organizations & clinics to schedule patient appointments and provide patient support over the phone.
Benefits (Full-Time):
- 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
- Paid Federal Holidays
- NEW Employee Bonus ($500*)
- Bonus Program (up to $400/month)
- Life Insurance and Long term disability insurance are provided at no cost
- A few different Health Insurance plan options
- 401k plan matching (5%)
Patient Access Coordinator Responsibilities:
- Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Non-stop Calls)
- Schedule appointments for multiple clinical sites according to client-specific protocols.
- Gather & input patient demographic and insurance information into the practice management system.
- Report complex clinical issues to the appropriate supervisor/client partner.
- Document call activity, outcomes, and other notes as needed in the client system.
- Work collaboratively with colleagues to meet the goals and objectives of the department.
- Assist callers and navigate them to the appropriate resources.
- Must meet attendance and performance standards.
The starting wage for this entry-level position is: $16.00/per hour (non-negotiable), with the ability to obtain additional Monthly Bonuses based on attendance & performance.
Required Qualifications:
- Customer/patient service skills
- Experience handling a high volume of inbound calls
- Excellent communication skills over the phone
- Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps
Upload)
Preferred Qualifications:
- 1+ Year(s) of experience with HIPAA and patient privacy requirements.
- 2+ Years of experience with medical terminology, EHR systems, and insurance processes.
- 2+ Years of experience in healthcare customer service or clinical support environments.
- 2+ Years of experience working in a call center
- EPIC System
- Ability to multi-task in a fast-paced environment with a high degree of attention to detail
- This is a work from home position. See application questions for the list of states we employ in.
