Pathology Support Send Out Specialist

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety of HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics is looking for a Send out Specialist based out of our lab in Aliso Viejo, CA who wants to continue to learn in order to allow our company to grow.

Shift Time: Monday-Friday 8am to 5pm

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

Position Summary:

The Send Out Specialist is responsible for coordinating and facilitating all aspects of referred testing to external providers. This includes identifying test required for referral, ensuring accurate test entry, creating and tracking send-out orders and managing the shipping and receiving of said samples. The Send Out Specialist will play a vital role in ensuring timely and accurate processes to result in continuity of patient care.

Core Responsibilities:

• Monitor and manage daily send-out of consult cases to consultants
• Review and monitor daily test orders for send-out requirements
• Accurately enter and manage referral orders in the LIS and Referral Lab systems
• Accurately enter and manage Adaptive manifest
• Prepare documentation and package specimens appropriately
• Track incoming results and upload documentation upon receipt
• Maintain send-out records and documentation for audit and quality purposes
• Respond promptly to escalated send-out requests or concerns originating from Pathology, Lab Ops, the Client, or Client Services
• Assess and respond to situations where standard protocol has failed to resolve client issues
• Communicate with ordering providers regarding test availability, status, or delays
• Act as liaison between NeoGenomics, reference labs, and internal departments
• Assist with developing and maintaining guidelines and procedures (SOPs) for the send-out process
• Organize materials for outside referrals and ensure receipt of materials released to outside facilities
• Participate in training

Experience, Education and Qualifications:

• High school diploma or equivalent required
• 2+ years of relevant experience
• Possesses proficiency in various Case Support Specialist II duties
• High degree of proficiency and learning agility as it relates to databases and software applications, as well as use of Microsoft Office programs
• Good typing and data entry skills
• High level of accuracy and attention to detail
• Excellent oral and written communication skills, including very good writing and proofreading capabilities
• Demonstrated problem solving skills with a mindset towards solutions is required
• Must be able to work in a team as well as be able to work independently and be self-motivated
• Must have knowledge of office administrative procedures, and knowledge of use and operation of standard office equipment
• Ability to multitask and prioritize with little supervision preferred
• Familiarity with medical terminology preferred
• Must be able to work in a biohazard environment and comply with safety policies and standards outlined in the Safety Manual
• Good visual acuity including color perception required for certain departments
• Must be able to lift up to 50 pounds