Pathology Support Coordinator - Sample Review (2nd shift T-S)

TLDR

The Pathology Support Coordinator ensures accurate validation of pathology tissue samples, driving operational excellence in oncology testing while maintaining strict compliance with industry policies

POSITION SUMMARY:

The Pathology Support Coordinator plays a critical role in supporting Natera’s oncology testing operations, including Signatera and Altera. This position is responsible for reviewing and validating pathology tissue samples, ensuring data accuracy and completeness, and partnering cross-functionally to resolve discrepancies prior to report release. The ideal candidate brings strong attention to detail, experience in pathology or laboratory workflows, and the ability to work efficiently in a high-volume, quality-driven environment while maintaining strict compliance with HIPAA and company policies.

PRIMARY RESPONSIBILITIES:

Utilize multiple information systems, including LIMS and associated databases, to review and validate pathology tissue samples for Signatera and Altera testing, ensuring accuracy, completeness, and compliance with established protocols.

Interpret pathology reports, clinical documentation, and ancillary testing reports to accurately abstract and enter relevant data for each tissue sample.

Partner cross-functionally with internal teams to investigate, resolve, and document discrepancies or incomplete information in a timely manner.

Identify non-conforming samples and apply appropriate case notes, holds, and escalations to ensure efficient resolution and minimal impact to turnaround times.

Verify and confirm cancer type classifications with the reporting team prior to report release using established communication channels and tracking tools.

Consistently meet or exceed daily productivity and quality metrics.

Participate in interdepartmental meetings to support alignment, knowledge sharing, and continuous process improvement.

Provide constructive feedback on workflows, tools, and standard operating procedures to enhance efficiency and quality.

Maintain thorough knowledge of and adherence to all applicable Standard Operating Procedures (SOPs).

Handle Protected Health Information (PHI) in both electronic and paper formats in compliance with HIPAA and company privacy policies. Complete all required privacy and compliance training.

QUALIFICATIONS:

Bachelor’s degree in Biology, Life Sciences, Healthcare, or related field preferred.

High School Diploma or equivalent required.

Minimum of 2 years of experience in the medical or healthcare industry; pathology experience strongly preferred.

Demonstrated data entry experience in a clinical, laboratory, or healthcare setting required.

KNOWLEDGE, SKILLS, AND ABILITIES:

Comprehensive training across product lines with the ability to perform quality control reviews with consistently high accuracy and efficiency.

Ability to independently manage routine escalations, discrepancies, and case holds.

Strong understanding of the Sample Review process and associated SOPs, with the ability to apply guidelines accurately in varied scenarios.

Typing speed of at least 45 words per minute with a high degree of accuracy.

Excellent written and verbal communication skills.

Strong critical thinking and problem-solving abilities with sound professional judgment.

Exceptional attention to detail and ability to maintain accuracy in a high-volume environment.

Demonstrated professionalism, reliability, and ability to collaborate effectively within a team-oriented environment.

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page