Passenger Service Agent (PRM) - Luton Airport

Optime Group are proudly working in partnership with a well-known Luton Airport ground handling business to recruit a team of Passenger Service Agents.

Are you interested in a career in the aviation sector? Optime are looking for Passenger Service Agents to join a prestigious client at Luton Airport. This role is open to applicants who have no previous security experience and a genuine interest in aviation, customer service and security.

All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!

What's on offer:

• Rate of pay: £13.02 per hour (Day Shifts)
• Shift Pattern: 4-on / 4-off
• Shift times available:
• 0300-1500 - Majority needed for this shift
• 1600-0400
• 15:00-05:00
• Hours: 12-hour shifts
• Temp to Perm (performance-based)

Start Date:

• March 2026

Key Duties:

• Being professional, polite and courteous at all times.
• Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
• Any additional reasonable duties, as assigned by operational management.

Requirements:

• Great work ethic.
• Must be flexible for early starts.
• Excellent communication skills.
• Strong Customer Service
• Self-motivated and willing to work using your own initiative.
• Full UK Driving licence (desirable).
• The ability to multitask and remain calm under pressure.
• Previous airport experience is an advantage but not essential.
• UK Settled Status (If applicable).
• 5 Year Address History
• 5 Year Work Reference History
• Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.