Passenger Service Agent (PRM) - Gatwick Airport

Aviation recruitment experts Optime Group have a fantastic opportunity to join a leading client at Gatwick Airport. As a Passenger Service Agent, you’ll support travellers who need special assistance – helping them through the airport with care and professionalism.

Planned Start Dates: End of March / April 2026

What’s on offer:

• £14.71 per hour (paid weekly)
• 40 hours per week
• 5-on / 3-off rolling rota (shifts fall between 3am and 11pm)
• Average of 8 to 12 hour shifts each day.
• Weekly pay (every Friday)
• Full training and airport pass provided.
• Temp to Perm (performance-based)

Key responsibilities:

• Being professional, polite and courteous at all times.
• Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted promptly.
• Any additional reasonable duties, as assigned by operational management.
• This is not a Check-In Agent role.

Shifts:

The Airport is operational 7 days per week and candidates will be working on a 5 on 3 off rolling rota and you will need to be fully flexible with the days and hours you can work. Please note, your shifts can start as early as 03:00am. This could be subject to change!

An example of the shift hours:

• Day 1: 04:00–14:00
• Day 2: 04:00–13:00
• Day 3: 05:00–13:00
• Day 4: 13:00–23:00
• Day 5: 10:00–19:00
• 3 days off

 
What you’ll need:

• Valid manual UK driving licence (preferable)
• Great work ethic
• Excellent communication skills
• Strong customer service approach
• Self-motivated and proactive
• Ability to multitask and stay calm under pressure
• Previous airport experience (advantageous but not essential)
• UK Settled Status (if applicable)
• 5-year address history
• 5-year reference history
• Must pass a basic DBS check post-interview (as per CAA regulations)

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to join one of the largest operations in Gatwick Airport, please submit your CV to apply today!

Optime Group is acting as an Employment Business in relation to this vacancy.