Partnership Manager | Travel & Lifestyle - Arabic Speaking

Overview

We aim to cultivate and enhance partnerships that provide distinctive advantages, offerings, events, and experiences for our corporate clients and concierge members worldwide. This aspect of our service is intended to drive commercial revenue throughout the business.

As the Partnership Manager, your focus will be on expanding our partnerships across diverse industries. You will identify pertinent brands and retailers, negotiate optimal rates, offers, and events. You will be fully accountable for your partnerships, ensuring that you meet all client and member expectations while striving to increase both online and offline engagement. It is essential that the business maintains a comprehensive understanding of your partnerships and explores additional revenue opportunities, such as commission.

Your passion for securing outstanding offers, events, and benefits will guarantee that we consistently enhance the value of our core service. You will keep abreast of current market trends and competitor offerings, ensuring our members enjoy unique and exciting partnerships that are top of the market. You should have a strong desire to expand your knowledge in line with Ten's growth areas or the needs of corporate clients.

You will continuously think ahead, demonstrating innovation and creativity in discovering new ideas and suppliers, thereby playing a vital role in the development of our Global Offers & Events Strategy.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers across Travel, Dining, Entertainment and Lifestyle & Events. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of our members. Will you help take us there?

To find out more about Ten, please watch this short video here.

Responsibilities

• To take full accountability for the partnerships and contracts you secure; ensuring offers are better than or best in market, events are unique and compelling and where it’s right to secure commission agreements
• To maintain relationships with partners during an offer or event period to ensure we are nurturing an ongoing sustainable relationship for future growth; repeating successful partners
• To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies
• Monitor redemption, data analytics and demand of a brand or service to ensure it’s resonating with the member base. Based on this continued understanding make improvements to the team strategy by client and region; ensuring we have offers or events in place which are driving engagement, acquisition, loyalty and revenue
• Work closely with Content and Marketing department ensuring all offers and events have maximum exposure to members
• To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market
• To ensure you are fully aware of all best practice and are consistently adhering to these
• To have a holistic strategy for approaching partners; ensuring we have a consistent sourcing approach and methodology
• Be accountable for improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions
• Propose and implement new strategies, campaigns and processes to impact on the growth of new and existing clients; to positively impact on member satisfaction/NPS, corporate revenue and efficiencies
• Contribute to wider strategic goal for the global team or for wider region with support from Global Director and Head of Region
• To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines
• To create and nurture a culture of success, professionalism, and mutual support within the team
• Work with Client Services and Regional Business Development Managers with any client related matters; supporting on new business proposals
• Be available to lead, maintain and support on any established client relationships

Requirements

• Only Arabic speaking candidates who are CURRENTLY based in Kingdom of Saudi Arabia will be considered
• Fluency in English and Arabic is required. Excellent written & oral communication is a MUST. Fluency in Arabic is mandatory. Knowledge of other languages is a benefit, but not a necessary requirement. Please be prepared to take a language test in any language you mention as a skill. French is a plus.
• Experience in procuring products, events, benefits and offers, contract management and negotiation
• Broad working knowledge of key brands and partners globally across various lifestyle industries specifically retail and dining.
• Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the team’s key objectives
• Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service

Behaviors

• Proven track record of negotiating and procuring offers or events
• Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders. A natural networker who can develop and implement new initiatives to commercially impact the team and business
• A passion for working in a business that places members and customer service at their core as well as commercial success
• A natural communicator who always takes the time to keep their team and colleagues informed and up to date
• Great people skills; you will be recognized as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure

Benefits

At Ten, employees are at the heart of everything. 

The company promotes a culture of recognition – through regular performance reviews and the annual Extra Mile Awards for outstanding achievements. Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey. 

What Ten offers: 

• Attractive compensation package: Competitive salary, performance-based bonus, and the Ten Loyalty Rewards program 

• Vacation policy: Paid vacation plus one additional day for volunteer work 

• Sabbaticals: One month of paid leave every five years 

• Remote Working Holidays 

• Exclusive employee discounts: Access to exclusive travel and lifestyle offers, just like our premium clients 

• International clientele: Manage a high-quality portfolio with excellent service 

• Dynamic work environment: Diverse tasks in an international team 

• Career opportunities: Development prospects in an agile, growing company 

• Inclusive company culture: Diversity and collaboration are highly valued 

About Us 

Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department. Our clients and employees are at the center of everything we do. We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel. 

Our goal at Ten is simple: We want to become the world’s most trusted service company. We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers. Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members. 

As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment. 

Our Commitment to Diversity: 

We promote diverse perspectives, cultures, and experiences. Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment. All aspects of our collaboration – from hiring to promotion – are based on performance, competence, commitment, and business needs. 

Ten works exclusively with a selected list of preferred recruitment agencies. Please note that we are currently not accepting any additional agencies. Ten Group is not responsible for fees related to unsolicited applications.