Partnership Auditor

🧰 Who We Are

🚀 About the Team

• Our policyholders, by ensuring that partners deliver reliable, high‑quality service.
• Our regulators in France and across Europe, by demonstrating robust oversight of delegated activities.

• Continuous operational control
• Technical analysis
• Targeted testing and reviews

🎯 Your Mission

• Provide a high standard of service to our customers.
• Operate within a robust risk and compliance framework.
• Align with Wakam’s expectations, procedures, and regulatory obligations.

📆 Your Day-to-Day

Prepare and Organise Controls

• Organise controls in line with the annual control plan.
• Lead the preparation phase: contractual review, data and portfolio analysis, definition of control scope and objectives.
• Coordinate round-table meetings with internal stakeholders (Operations, Compliance, Legal, Claims, etc.) to collect risks, expectations, and feedback on the partner.

Conduct Controls (On-Site or Remote)

• Perform controls with partners, either on site or remotely.
• Assess the control and compliance framework (AM, IDD, GDPR, etc.).
• Test the customer journey end-to-end, from distribution to claims and complaints handling.
• Carry out sample reviews and quality checks on files, processes, and documentation.

Analyse, Recommend and Follow Up

• Lead the post-control phase: analyse documentation and evidence collected during the control.
• Identify issues, weaknesses, and risks (operational, compliance, conduct, reputation, financial).
• Draft clear findings and recommendations, and define a corrective action plan with the partner.
• Monitor the implementation and effectiveness of action plans and ensure the timely closure of issues.

Contribute to Methodology & Continuous Improvement

• Take an active part in the team’s organisation and framework:
  • Write and update procedures and control methodologies.
  • Suggest improvements to the control framework, tools, and templates.
  • Share best practices and help enhance our group-wide oversight model.

🧠 What You Bring

• A postgraduate / Master’s degree with a specialization in audit, risk, internal control or insurance.
• 3–5 years of successful experience in audit, control, or internal control, ideally in an insurance company, or in a consulting / audit / control firm with insurance clients.
• Good knowledge of insurance processes (distribution, policy administration, claims, complaints) and associated risks.
• Strong command of Word and Excel; familiarity with other tools (data analysis, dashboards) is a plus.
• Fluency in English is required; a third European language is a real advantage given our international footprint.

✨ Who You Are

• You thrive in demanding, fast-paced environments and know how to adapt quickly.
• You are recognised for your rigour, autonomy, analytical and synthesis skills, and excellent writing (clear, structured reports).
• You manage priorities and deadlines effectively, even when dealing with multiple partners and topics.
• You are comfortable interacting with internal and external stakeholders, including challenging conversations with partners when needed.
• You enjoy teamwork and collaboration, and are motivated by collective goals and impact.

🤖 AI & Digital Mindset

• Use AI‑powered tools to prepare and structure documentation, analyse data, and draft reports.
• Contribute ideas on how to digitise and industrialise controls (monitoring, sampling, dashboards, risk mapping).

🏆 Hiring Process

We aim to keep the process transparent, engaging, and efficient. Here’s what to expect:

1. Interview with Talent Acquisition Partner

2. Technical interview with Chief Risk Officer

3. Final interview with People Partner

AI-Assisted Interview Process Policy | Notion

Recruitment Agencies:

Wakam has an in-house recruitment team, which focuses on sourcing great candidates directly. Wakam does not accept unsolicited resumes from agency or search firm recruiters.

Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact our managers directly.