Partner Technical Consultant

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

As a Partner Success Manager on the Alliances team, you will serve as the primary liaison between Reltio, our strategic partners, and their end customers. This role ensures the successful partner-led implementation and upgrades of Reltio MDM solutions by blending deep technical expertise, partner enablement, customer success ownership, and pre- and post-sales technical support.

You will guide partners through the full implementation lifecycle by understanding end-customer business objectives, data strategies, use cases, and ROI expectations, while also supporting solution positioning through demos, proofs of concept, and roadmap alignment discussions. Acting as a trusted advisor, you will provide governance, oversight, and hands-on guidance to partners, helping them design, implement, integrate, and optimize Reltio MDM deployments.

You will collaborate closely with partner delivery teams, end customers, and internal Reltio teams (Sales, Professional Services, Training, Product, Engineering, Support, and Customer Success) to drive adoption, mitigate risks, resolve escalations, and ensure long-term customer success. Additionally, you will contribute to partner enablement, documentation, training materials, and best practices that scale success across the ecosystem.

Job Duties and Responsibilities:

Partner & Customer Success Leadership

• Act as the primary technical and success liaison for assigned partners and their end customers across implementation, go-live, and post-implementation phases.
• Build trusted relationships with partner delivery leads and customer stakeholders, aligning technical delivery with business outcomes, value realization, and ROI expectations.
• Proactively manage customer satisfaction throughout the partner-led delivery lifecycle, including risk management, issue resolution, and escalation handling.
• Guide partners on Reltio best practices, implementation standards, and architectural decisions to ensure consistent, high-quality delivery.
• Support partners and customers during the transition from implementation to Support, ensuring continuity and long-term adoption.

Technical & Implementation Oversight

• Serve as a technical authority and advisor with deep knowledge of MDM concepts, integration patterns, and associated systems, providing guidance rather than direct delivery.
• Provide architectural oversight and design review for partner-led implementations, ensuring alignment with Reltio reference architectures and best practices.
• Review and validate data models, integration approaches, and configuration decisions, offering recommendations to improve scalability, performance, and maintainability.
• Guide partners in assessing data quality, profiling results, and remediation strategies, helping identify risks and mitigation plans.
• Oversee integration strategies across disparate source systems, advising on mappings, transformations, and synchronization patterns.
• Monitor project health by identifying, tracking, and escalating key technical and delivery risks in collaboration with partners, customers, and internal teams.
• Act as an escalation point for complex technical challenges, facilitating resolution by connecting partners and customers with the appropriate Reltio resources.
• Operate independently with minimal day-to-day direction, receiving high-level guidance for new or strategic initiatives.

Product & Roadmap Engagement

• Present and review the Reltio product roadmap with partners and customers, aligning upcoming capabilities with customer needs and partner offerings.
• Act as a feedback conduit between partners/customers and Reltio Product teams, sharing insights from implementations, demos, and POCs.
• Help partners and customers understand how future product enhancements support long-term data strategy and business objectives.
• Support sales and partner teams by assisting with solution demonstrations tailored to customer and partner use cases.

Enablement, Documentation & Best Practices

• Coach partners and customers on Reltio product capabilities, configuration, testing, and integration approaches.
• Support partner-led implementation activities, including design reviews, testing strategies, and execution of assigned project tasks.
• Ensure all project and implementation documentation is accurate, complete, and up to date.
• Create and review low-level design documents, unit test cases, and implementation artifacts.
• Contribute to the development of partner enablement materials, training programs, demos, and implementation best practices.

Skills You Must Have:

• Minimum Bachelor's degree in Computer Science, Engineering, or a technical field. 
• Has at least 5 years of overall technology implementations and progressive delivery experience.
• Experience developing conceptual and physical solution architectures for solutions incorporating heterogeneous applications, technologies and platforms. 
• Solid knowledge in database system and data modeling principles including entity-relationship modeling, dimensional modeling, and hierarchical modeling.
• Knowledge of data quality concepts and methodologies to ensure the accuracy, completeness, and consistency of master data.
• 4+ years in programming/analysis/design with Java or similar programming language including but not limited to SQL, Python or Scala for data manipulation, scripting, and automation tasks.
• Experience with developing MDM solutions for at least 2 customers/projects or minimum 3 years of experience in MDM Technologies.
• Excellent communication skills - written and verbal

Skills That Are Nice to Have: 

• Certifications in Java, Scrum/Agile methodology, and cloud provider certifications
• Familiarity with different types of database systems, such as relational databases (e.g., Oracle, SQL Server), NoSQL databases (e.g., MongoDB, Cassandra), and in-memory databases.