Partner Support Associate

This role is based in our 605 3rd Ave, New York, NY 10158, USA office. 

Serve as the front-line contact for NetLine’s publisher partners. You’ll provide operational and technical support, ensure successful campaign fulfillment, troubleshoot data and integration issues, and contribute to an exceptional partner experience.

Responsibilities

• Act as the primary support resource for NetLine’s network of publishers and media partners
• Onboard new publishers and assist with content feed setup, audience tagging, and campaign activation
• Troubleshoot delivery, tagging, or data flow issues in coordination with internal technical teams
• Monitor campaign performance and provide recommendations to optimize lead volume and quality
• Work with internal tools to ensure leads, engagement metrics, and revenue tracking are accurate and timely
• Collaborate with the Partner Development and Client Services teams to meet client fulfillment goals
• Maintain knowledge of platform features, integration methods, and compliance best practices
• Help manage documentation and training resources for external partners

• 2–4 years of experience in digital media, ad ops, partner success, or publisher support
• Familiarity with lead generation, content syndication, or B2B marketing
• Experience with CRMs, marketing automation platforms, or data management tools is a plus
• Exceptional communication and troubleshooting skills
• Highly organized and able to manage multiple projects in a fast-paced environment
• Strong attention to detail and data accuracy
• Comfortable working cross-functionally with both technical and non-technical stakeholders

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $55,000 to $60,000 based on experience. 

This posting will automatically expire on 12/31