Partner Success Manager

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 200+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for our next Partner Success Manager to join our Partner Relations team.  Reporting to the Manager, Strategic Partnerships, you’ll be building bridges with our partners and providing top-notch  partner-client support as they navigate the finer points of our foodservice technology solution. 

A day in the life as a Partner Success Manager: 

• Collaborate cross-functionally – work with various internal teams to assist with successful project executions that align with partner goals, all in collaboration with the Manager, Strategic Partnerships. 

• Develop partner relationships - Build, maintain, and grow partner relationships with stakeholders and assist in reinforcing the value delivered to and realized by MealSuite Partners 

• Oversee customer & partner account management – consult, create, and process quotations and sales orders (partner dependent), lead and report on partnership sales, conduct executive partner business reviews, and hold consultive calls and meetings for new new upsells while introducing new product features as they are released 

• Bring partners up to speed on our product – provide demonstrations and consultive services to partner sales teams and/or end clients on MealSuite product offers and assist as a point of contact for potential issues and escalations 

• Ensure strategic vision and meet goals – participate in both internal and external meetings to collaborate and provide support, education, & strategic alignment  

If the below describe your knowledge, experience and character, this role could be for you:  

• I have knowledge of foodservice, healthcare, or senior living industries, or a combination of all three. 

• I gained my knowledge through 2+ years of direct experience in working with culinary (preferably in senior living) and with executive leadership teams, or a combination of both.  

• I am familiar with contract negotiation, revenue-sharing models, and joint go-to-market strategies. 

• I have experience in healthcare and senior living foodservice operations,  

• I have experience with CRM tools, such as Salesforce, Hubspot, or something similar. 

• I’m familiar with partner management, customer success, or account management practices, preferably in SaaS or with foodservice technology. 

• I’m exceptional at communicating and have excellent presentation skills 

• I get most excited about collaborating with others, taking initiative for my work, being accountable, and driving results 

• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA  

• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate 

• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:  

We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. 

We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.  

We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. 

We take care of our employees too! Here are just a few of the great things we offer: 

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.   
• Health benefits – this includes medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.  
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.   
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.   
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders.   
• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!   
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.   
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.  

This role will require you to work in our office located in Cambridge OR Dallas up to 2 days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options! 

Compensation: $80,000.00–$87,000.00 per year

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected]. 

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.

This is a current vacancy, and we are actively hiring for this position.