Partner Success Manager, Luxury Travel

Company Overview

Established in 2008, Zicasso is the most-reviewed and highest-rated luxury travel company, specializing in immersive custom tours, vacations, and safaris. Our Zicasso travel specialists are the world’s top 2% of boutique tour operators and travel agents, pre-vetted and handpicked to compete in creating itineraries tailored to each of our travelers’ unique preferences. Joining Zicasso, you'll play a key role in bringing our travelers’ dreams to life—pushing the boundaries of what’s possible with luxury travel experiences.

As a member of our team, you’ll be part of a company recognized for its strong brand reputation among discerning travelers. Our authority in the luxury travel industry is consistently affirmed through features in top media outlets, including The New York Times, The Wall Street Journal, BBC, Forbes, CNN, and Condé Nast Traveler, to name a few. See our press coverage here.

We are a fully remote company spanning five continents, and we foster a dynamic, progressive global work environment that values creativity, initiative, and continuous learning. We're seeking passionate, data-driven individuals who thrive in a high-performance environment and are eager to contribute to our innovative company culture, underpinned by a consistent pursuit of excellence, integrity, and teamwork.

Our global team comes together biannually for international retreats and summits. These are typically held for a week at a new location each time, providing opportunities to share ideas, collaborate in person, and strengthen our culture, all while learning firsthand about the destinations we serve. These events embody our commitment to both professional growth and the transformative power of travel.

Join us in shaping the future of luxury travel while working towards our vision—creating a more connected humanity through travel. To learn more, visit https://www.zicasso.com/careers.

The Role

Currently, we are looking for a highly-motivated Manager of Partner Success who embodies an entrepreneurial spirit and has a passion for international travel.

This is an international, fully-remote, freelance contractor position, working from home, at a location outside of the United States.

This role will be responsible for coaching our travel company partners (specifically travel specialists/tour companies located around the world) to achieve higher levels of sales conversion and efficiency, resulting in higher revenue for the company overall. The ideal candidate will leverage their prior experience in trip design to understand the intricacies of creating high-quality itineraries, which is essential for effectively coaching our partners. The role involves:

1. Analyzing sales performance,
2. One-on-one coaching of our partners on best practices for higher sales performance, and
3. Helping to develop and evolve sales best practices, using Zicasso’s data-driven methodologies.

Our network of travel specialist partners is comprised of the world’s best boutique tour companies, each one carefully pre-qualified by us. This role is key to driving the mutual growth of our shared sales.

There is flexibility in your work hours, but we expect that you will generally maximize your overlap with California hours (e.g., until 12:00 p.m. Pacific Time).

All work will be conducted in English.

Please note: We are seeking highly-motivated candidates. Zicasso’s culture rewards team members who contribute to an ever-evolving growth environment and celebrates creativity, initiative, and out-of-the-box thinking.

Key Responsibilities

1.  Partner Relationship Management & Sales Growth

• Build and manage strong relationships with assigned travel partners, focusing on improving their sales performance and revenue contribution.
• Analyze travel partners' sales performance and best practices to identify opportunities for revenue growth.
• Utilize your in-depth knowledge of trip design to create and implement tailored coaching plans that help partners craft compelling travel plans, ultimately boosting conversion rates and average trip prices.
• Monitor partner sales metrics and provide data-driven feedback for continuous optimization.
• Conduct video coaching calls to assess partners' adherence to Zicasso’s best practices and create actionable monthly improvement plans.
  

2. Training & Best Practices Development

• Lead onboarding and training sessions for new travel specialists, emphasizing sales strategies and best practices.
• Design scalable training processes that combine e-learning and personal coaching, covering topics such as consultative selling, up-selling techniques, and Zicasso’s platform features.
• Contribute to best practices documentation and maintain Zicasso’s online learning center.
  

3. Partner Success & Traveler Experience

• Ensure partners deliver exceptional traveler experiences, strong sales performance, and adherence to Zicasso’s best practices.
• Identify and drive scalable process improvements to enhance partner success.
• Intervene when necessary to resolve traveler-related issues with partners.
  

4. Internal Collaboration & Strategic Impact

• Strengthen Zicasso’s global travel specialist network by fostering long-term, collaborative relationships.
• Collaborate cross-functionally with internal teams to address partner challenges and identify growth opportunities.
  

Required Skills and Experience

• 5+ years of sales experience in the travel industry, with a strong emphasis on luxury travel and a proven background in trip design and itinerary creation
• Exceptional interpersonal skills with a proven ability to initiate, build, and maintain strong professional relationships.
• Self-motivated and proactive, willing to go the extra mile in a fast-paced, start-up-like environment to drive team and company success.
• Passionate about travel—experience visiting multiple countries and a deep curiosity about international destinations is highly desirable.
• Strong verbal and written communication skills with the ability to convey ideas clearly and concisely in English.
• Highly organized and detail-oriented, delivering high-quality, error-free work.
• Goal-driven and self-disciplined, able to independently meet and exceed performance targets.
• Excellent time management skills, with the ability to balance multiple priorities efficiently.
• Tech-savvy and adaptable, comfortable learning new software to track and achieve team objectives.
• Proficiency in Google Workspace (Docs, Sheets, Slides) and ability to leverage these tools effectively.
• Creative problem-solving skills, with the ability to think strategically and implement solutions.
• Flexibility in work hours to accommodate global partners, including occasional video meetings outside standard business hours.

What We Offer:

• Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance.
• Innovative, fast-paced and collaborative culture that values diverse voices and opinions.
• Learning and development annual budget.
• Two company-sponsored business trips each year at international destinations we serve!