Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

Who We Are:

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

What You’ll Do

Partner Management & Enablement

Manage day-to-day relationships for a portfolio of Installation Partners
Serve as a trusted resource for partners across installs, processes, tools, and expectations
Ensure partners stay current on products, hardware, SOPs, and installation standards
Support onboarding of new partners and technicians

Escalation & Issue Resolution

Own and resolve partner-related escalations across installation, quality, scheduling, and payment
Coordinate with cross-functional teams to drive timely resolution
Communicate clearly with partners throughout the escalation lifecycle
Identify recurring issues and surface trends to leadership

Performance & Business Reviews

Track partner performance metrics and operational KPIs
Prepare insights and support delivery of Quarterly Business Reviews
Follow up on action items and partner commitments

Cross-Functional Collaboration & Improvement

Act as the voice of the partner internally and align expectations across teams
Partner with Product, Hardware, Support, Scheduling, Finance, and Customer Success
Contribute to process improvements and partner-facing resources

What We’re Looking For

2–4 years of experience in partner management, customer success, or operations
Experience working with third-party partners or service providers
Strong communication, organization, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Strong proficiency in written and spoken English is required
Willingness and ability to travel up to 30% as part of the role

Preferred

Experience in hardware installation, field services, or fleet/telematics
Experience handling escalations or operational issue resolution
Demonstrated proficiency with Google Sheets and Google Slides for business analysis and communication.

What Success Looks Like

Partners feel supported, informed, and aligned with Motive standards
Escalations are resolved quickly with fewer repeat issues
Partner performance improves over time

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Partner Success Manager - Installations

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