Partner Solutions Engineer

About the Team

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought leader for our customers, ensuring developers and enterprises maximize value from our models and products. As a Partner Solutions Engineer, you’ll work with global system integrators, advisory agencies, multinational system integrations, and regional system integrators to deliver high-quality services and solutions to a diverse range of customers.

About the Role

We are seeking an experienced Partner Solutions Engineer to join our team and support the growth of our partner network. In this role, you will collaborate closely with partners to ensure they can effectively deploy and integrate OpenAI’s products, including ChatGPT Enterprise, the OpenAI Platform and Codex. You will provide deep technical enablement, guide partners through the implementation of AI solutions, and help them identify high-value use cases. Your efforts will accelerate partners’ time to productivity, ensuring they deliver exceptional results for our joint customers while maintaining high-quality standards. You will work closely with the Partnerships, Sales, Customer Success, Security, and Product teams, and report to the Head of Technical Success Japan.

This role is based in Tokyo. We operate under a hybrid work model, with 3 days in the office per week, and offer relocation assistance to new employees.

In this role, you will:

• Conduct technical assessments of prospective partners to ensure alignment with OpenAI's strategic goals and their ability to drive technology adoption.

• Align with Revenue Partnerships team as one virtual team with shared goals

• Develop and deliver tailored technical enablement programs; provide ongoing support as partners integrate and deploy solutions.

• Collaborate with partners' sales teams to qualify and close opportunities; offer technical guidance through demos, architectural recommendations, and showcasing the business value of OpenAI solutions.

• Lead technical support during partners' initial projects to ensure successful implementations; mentor their technical teams towards self-sufficiency in delivering OpenAI-powered solutions.

• Serve as a trusted advisor by addressing complex technical inquiries, ensuring quality of partner-delivered services, and providing product feedback to inform future strategies.

• Create and maintain internal documentation and playbooks outlining best practices for partner engagements; share insights from successful use cases to empower internal teams and partners.

You’ll thrive in this role if you:

• Have 7+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations. Experience working with Global SIs is a plus.

• Have a track record of successfully enabling and scaling SI and Consulting partner networks with a focus on delivering high-quality customer outcomes.

• Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.

• Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.

• Have industry experience in programming languages like Python or Javascript and working with REST APIs.

• Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.

• Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.

• Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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