Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is
Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,
Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform,
& co-founder, Tim Shi, an early member of Open AI.
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
About the role:
The Partner Manager, Five9 Alliance will be a dedicated individual contributor responsible for scaling and operationalizing Cresta’s strategic partnership with Five9 across the United States and Canada. This role is fully focused on driving joint pipeline, revenue, and customer success outcomes through close alignment with Five9 and Cresta’s field, sales engineering, and customer teams.
This is an execution-heavy role, well suited for a candidate with a sales-oriented background who understands how to drive opportunities from initial engagement through close in a partner-led environment. The Partner Manager will serve as the primary day-to-day owner of the Five9 relationship, leveraging existing relationships where possible and building new ones to accelerate joint success.
Success in this role will be measured by partner-sourced and partner-resold pipeline, deal progression and conversion, expansion within joint customers, and the overall momentum and health of the Five9 partnership in North America.
Responsibilities:
Five9 Partnership Execution
- Own the execution and growth of the Five9 partnership in the US and Canada, with full focus on a single strategic alliance
- Act as the primary point of contact for Five9 alliance counterparts, maintaining strong working relationships across sales, alliances, and technical teams
- Execute against the joint partnership strategy, ensuring alignment with Cresta’s North America go-to-market priorities
- Collaborate closely with the Director of Global Technology Partnerships and serve as a local execution arm of the global technology partner strategy
Pipeline & Revenue Enablement
- Work closely with Cresta and Five9 broader North America field teams to source, qualify, and advance joint opportunities
- Support co-selling motions by aligning account plans, facilitating introductions, and coordinating joint deal activity
- Apply sales discipline to partner opportunities, including pipeline management, forecasting support, and deal progression
- Track and manage partner pipeline, ensuring clear ownership and next steps
Reporting & Operational Excellence
- Track key partnership KPIs including pipeline, bookings, win rates, and engagement metrics
- Provide regular updates to partnerships and sales leadership on progress, risks, and opportunities within the Five9 alliance
- Identify friction points in joint execution and proactively work cross-functionally to resolve them
Qualifications We Value:
- 5–8 years of experience in partner management, alliances, sales, or business development within enterprise software, SaaS, or contact center technology
- Strong preference for candidates with existing Five9 relationships, particularly within sales, alliances, or partner organizations
- Sales background strongly preferred, including experience carrying or supporting a quota and working active enterprise deals
- Demonstrated experience selling with or through partners in a co-sell or alliance-led motion
- Familiarity with contact center ecosystems and platforms; Five9 experience is a significant plus
- Strong communication skills, with the ability to engage effectively with partner stakeholders and internal sales teams
- Proven ability to manage multiple opportunities while maintaining strong attention to detail and follow-through
- Strong collaboration and influencing skills, able to drive outcomes without formal authority
- Results-oriented mindset with the ability to measure progress, identify gaps, and take corrective action
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
