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AvePoint

PARTNER PROGRAM SPECIALIST

Hanoi , Vietnam

AI overview

Provide crucial technical support for the Partner Portal while translating complex business requirements into actionable IT specifications and improving operational efficiency.

KEY RESPONSIBILITIES:

  • Provide technical and functional support for the Partner Portal and PRM backend, including configuration, user assistance, and troubleshooting.
  • Translate business requirements from Channel, Sales, and Marketing teams into technical specifications for IT/Development teams.
  • Collaborate closely with cross-functional stakeholders (CRM, Marketing, Channel Sales, Analytics, etc.) to deliver system improvements and operational efficiency.
  • Support Channel Operations activities such as Cloud Marketplace performance tracking and SKU optimization.
  • Assist in preparing user documentation and supporting change management for partners.

REQUIRED QUALIFICATIONS:

  • 2+ years of experience in project coordination, business operations, or partner/channel roles
  • Experience working with CRM, PRM, or similar business platforms is a strong advantage.
  • Proficient in Microsoft 365 (Excel, Teams, Outlook).
  • Understanding partner business models is preferred.
  • Excellent communication skills in English, with ability to work across cultures, time zones.
  • Proactive, structured, and able to work independently in a globally distributed team

NICE TO HAVE:

  • Experience with CRM Dynamics, Power BI, or partner ecosystem tools.
  • Background in IT, business analysis, or program management.

WORK LOCATION

         4F Artemis Building, No 3 Le Trong Tan Street, Phuong Liet, Hanoi.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

 AvePoint

Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint’s global channel partner program includes over 3,500 managed service providers, value added resellers and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com. At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you! AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.  

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