Partner Operations Associate @ Open
About the role
The Partner Operations Associate supports the delivery of key operational activities across Open’s strategic partnerships. This early-career role is ideal for someone eager to learn how digital insurance products are built, launched and optimised. You’ll work closely with the Head of Strategic Partnerships to help deliver partner projects, analyse performance, and resolve operational issues across the platform.
What you'll do
Operational Execution
- Support day-to-day operational activities across partner accounts, ensuring tasks are completed accurately and on time.
- Assist with investigating issues, pulling data, and coordinating with internal teams to resolve operational problems.
- Help maintain documentation, partner requirements, and operational playbooks.
- Manage workflow activities in a management tool to align stakeholders, triage and prioritise work, track and report progress, and enable rapid, effective execution.
Partner Relationship Support
- Prepare materials for partner meetings, including data reviews, experience audits, and progress updates.
- Translate partner feedback into clear internal tasks or follow-ups under the guidance of more senior team members.
Cross-Functional Coordination
- Work with Product, Engineering, Insurance Ops, and Compliance to support delivery of partner changes or updates.
- Track and organise work in progress, helping ensure dependencies and blockers are clearly documented.
Performance Tracking & Insights
- Pull and analyse data to support reporting on conversion trends, customer experience signals, operational SLAs, or campaign results.
- Prepare insights and summaries to support senior team members and partner conversations.
Process, Governance & Continuous Improvement
- Help document operational processes and identify gaps or inefficiencies.
- Contribute to internal reviews and retrospectives, offering insights and supporting improvements.
What you'll bring
- Strong analytical skills, comfortable with data, spreadsheets, and problem-solving.
- Clear communicator with strong attention to detail.
- Highly organised, able to manage multiple tasks in a fast-moving environment.
- Curious, proactive, eager to learn, and comfortable asking questions.
- Ideally some exposure to digital products, technology, or customer operations (not required).
This role is great for:
- Early-career operators who want to take ownership of meaningful workstreams and learn how digital insurance products are built, run, and improved
- People who enjoy solving problems, getting into the details, and seeing how their work directly shapes customer experiences
- Individuals who want to develop strong operational, analytical, and cross-functional skills in a fast-moving tech environment
- Those who want to grow into broader partner, operations, or product roles over time - and are looking for a high-growth company where their responsibilities can expand quickly
- Curious, motivated team players who want exposure to partners, product teams, and real customer impact early in their career
Role location
This role will be based in Sydney, with a hybrid working model (minimum 2–3 days in office, e.g. Monday, Tuesdays & Thursdays).
Why Open?
Open is on a mission to make it easy for everyone to get the best priced insurance. Insurance is one of the world’s least digitally mature industries – for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.
It’s an exciting time to join Open and be part of a tech scale-up. We provide our team with:
- Highly competitive compensation, including share options – we believe in paying people what they’re worth and having everyone in our company share in our success
- High levels of autonomy and trust so you can do your best work
- Growth opportunities internally – as you grow, your role can tooFlexible working – we are about impact, not time at your desk.
- We encourage freedom and responsibility, including the ability to work from anywhere
- Annual allowance for professional development – use it for professional coaching, a skills course, or an industry conference.
More about us
Open is an AI-powered platform transforming insurance globally – making it more transparent, cost-effective and customer friendly. Since launching in 2016, we’ve grown into a certified B Corporation, using business as a force for good.
We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.
Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.
