Partner Manager - 12 month FTC

About us:
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.

And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn’t always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

The opportunity:
The Partner Manager is accountable for the end-to-end management of Wifinity’s contractor partners who deliver telecoms survey, installation, and repair services. This includes onboarding, performance management, relationship building, compliance oversight, and ensuring partners meet Wifinity’s operational, safety, and quality standards.  

Key areas of focus:
Joining our Operations team you will play a key role in scaling Wifinity’s field operations, ensuring customers receive an excellent service experience through an aligned, well-managed partner network. You will work with the rest of the operations team, delivery, sales, pre-sales, legal and multiple 3rd parties. 

Your day-to-day role will consist of the following responsibilities, you may be required to carry out further responsibilities at the company's discretion. 

Partner Onboarding & Enablement 

• Lead the full onboarding process for new contractor partners, including due diligence, contract agreements, accreditation checks, and system access. 

• Maintain up-to-date onboarding documentation and partner playbooks. 

• Collaborate with internal teams (H&S, Legal, Finance, and Ops) to ensure smooth activation and readiness. 

Performance Management 

• Monitor and analyse partner performance across KPIs such as quality, right first time, customer satisfaction, safety compliance, and productivity. 

• Hold business reviews and provide partners with structured feedback and collaborate on improvement plans where necessary. 

Compliance, Quality & Safety Oversight 

• Ensure partners uphold Wifinity’s safety, compliance, and quality standards at all times, working closely with the H&S team to track training, incident reporting, and audit outcomes. 

• Ensure partners comply with all contractual obligations, policies, and regulatory requirements. 

Operational Improvement 

• Identify opportunities to optimise partner processes, improve communication flows, and streamline field operations. 

• Support the design and rollout of new tools, systems, and workflows for partner management. 

• Contribute to commercial negotiations related to performance incentives, SLAs, and rate structures. 

About you: 
You will be a self-starter with the ability to collaborate effectively. You value relationships and are able to organise and structure your approach to deal with multiple workstreams at any one time. You are excellent at working with people and always strive to provide a customer driven approach. We are looking for someone that possesses: 

• Knowledge of telecoms infrastructure including WiFI and fibre solutions. 

• Experience managing 3rd party contractors or field engineering teams. 

• Strong commercial acumen. 

• Outstanding relationship-building skills with both partner organisations and internal teams. 

• Excellent communication, negotiation, and influence skills. 

• Ability to handle conflict and manage escalations effectively. 

Your experience and qualifications:
Experience in partner/vendor management, field operations management, or telecoms service delivery. Working with contractors in a technical service environment (telecoms, utilities, IT field engineering, or similar). Understanding of operational KPIs related to field service performance. 

It would be beneficial to have...

• Understanding of H&S standards within telecoms or field engineering environments. 

• Relevant qualifications in telecoms, operations management, or project management. 

• Familiarity with contractor management systems and tools. 

We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect.

This advert can be available in other formats (upon request) for those who require it, please contact [email protected] for assistance.