Partner Growth Manager

Ocado Group is a technology-led, global, software and robotics platform business, with a strong retail heritage. Ocado has been at the forefront of innovation in the online grocery industry since it was founded in 2000. Its retail business, Ocado.com, is one of the world’s largest online-only supermarkets with over £2,2bn annual revenue and over 795,000 active customers. Customers can shop from a huge range of products on award-winning web and mobile apps, and then enjoy convenient delivery options with world-leading order accuracy and reliability. Unlike traditional supermarkets with their large chain superstores, Ocado’s unique business model relies upon an ecosystem of solutions to serve both a wide range of customer missions and geographies. In addition to the centralised  ‘hub and spoke’ network of production and distribution, with orders prepared in highly automated Customer Fulfillment Centres (CFC), the success of our Ocado Zoom trials in London and the announcement with Ocado Retail of our first mini-CFC near Bristol underline the flexibility of the solution. 

Ocado Solutions is responsible for our corporate international partnerships, offering the proprietary Ocado Smart Platform (OSP) as a service to retailers around the world. OSP comprises access to Ocado’s physical automation, allowing highly efficient preparation of orders, together with the full end-to-end software applications required to operate a world class online grocery business, bringing the best possible operational economics, consumer experience and service to our partners. Since 2017 we have signed agreements to provide our unique e-commerce solution to a number of the world’s largest grocers, one of which is AEON in Japan. With a bright future ahead of us in Japan, our Partner Success team is looking to build our team further to help support AEON’s new online business, Green Beans.

Summary

The Partner Growth Manager at Ocado will play a pivotal role in supporting AEON's online grocery business in Japan, driving their acquisition, retention, and monetization strategies. As part of the Partner Success team, you will leverage data-driven insights to optimize partner performance, provide strategic recommendations, and implement best marketing practices utilizing Ocado's Smart Platform features. This entrepreneurial role requires strong relationship-building skills and the ability to identify and capitalize on new opportunities.

Responsibilities

• Analyse and audit AEON’s ecommerce strategy across key levers such as acquisition, retention, onsite conversion, and monetization.
• Shape and deliver strategies to enhance AEON's commercial outcomes.
• Leverage data to produce regular reports that highlight growth trends and opportunities.
• Provide actionable recommendations for partners to implement within their organizations.
• Identify and implement consulting service opportunities for regional partners alongside the central growth team.
• Act as a subject matter expert, advising the regional president and AEON management on growth-related matters.
• Ensure best practices are applied in the market by collaborating with the central growth team.
• Become an expert on OSP features, ensuring full utilization for partner growth goals.

Required Skills

• Fluency in Japanese for both written and verbal communication, with a strong command of English.
• 5+ years’ experience in digital marketing or ecommerce roles in Japan, focusing on customer growth or ecommerce sales performance.
• Proven track record of scaling customer bases and implementing new acquisition channels.
• Experience optimizing various acquisition channels in Japan, including paid search and social media.
• Experience in retention, engagement, and monetization strategies across multiple channels.
• Proven ability to drive improved performance across conversion, retention, and win-back stages.
• Strong analytical abilities to interpret customer journey data and measure effectiveness of marketing channels.
• BA/BSc degree in a technical field or equivalent practical experience.
• Highly analytical and commercial mindset with excellent communication and presentation skills.
• Strong relationship-building skills and self-starting capability in new environments.
• Passion for marketing and staying up-to-date with industry trends and digital platforms.

#LI-AK1