Partner Engagement Team Lead
TLDR
Lead a high-performing team to manage and grow strategic agency partners while leveraging AI to drive measurable outcomes and enhance partner engagement.
Partner Engagement (60%)
Own and grow a portfolio of high-value agency partners
Drive partner-sourced revenue and growth opportunities
Act as a strategic advisor to agencies on growth, retention, and monetization
Lead onboarding, enablement, and ongoing performance optimization
Identify and execute co-marketing and co-selling opportunities
Translate partner feedback into actionable insights for product and GTM teams
Team Leadership (40%)
Manage, coach, and develop a team of high performing Partner Engagement Managers
Set clear performance expectations tied to outcomes (not activity)
Establish and improve partner engagement playbooks and processes
Drive accountability through metrics, reporting, and regular performance reviews
Support hiring, onboarding, and ramping of new PEMs
Build a culture of action, ownership, experimentation, and continuous improvement
AI-Driven Execution
Implement AI into partner workflows, team processes, and internal operations
Identify opportunities to improve efficiency, scale, and output using AI tools
Build or optimize systems (playbooks, automations, reporting, enablement) leveraging AI
Champion AI as a Habit adoption across the Agency Partnerships team
Experience
5+ years in partner management, business development, or agency-facing roles in SaaS or eCommerce
1+ years of team leadership
Proven track record of driving partner-sourced revenue or ecosystem growth
Education: 🤷
AI Fluency (Non-Negotiable)
You must demonstrate:
Practical experience using AI to improve workflows, outputs, or business results
Examples of systems, automations, or processes you’ve built or significantly improved using AI
Comfort integrating AI into daily work and team operations
Core Competencies
Strong understanding of the eCommerce and digital marketing ecosystem
Excellent communication and stakeholder management skills
Highly analytical with the ability to make data-driven decisions
Ability to operate in a fast-paced, evolving environment
Strong sense of ownership and accountability
Mindset
Growth mindset
Outcomes over outputs
Default to action
Team-first mentality
Continuous learning and experimentation
Growth in partner-sourced revenue and partner activation rates
A high-performing, accountable PEM team hitting measurable targets
Scalable partner programs and playbooks
Clear integration of AI into team workflows and partner engagement
Strong partner satisfaction and retention
Leading a high performing team culture from the front
We default to action
We make small bets that lead to big breakthroughs
We are a team, not a family
We own our outcomes
We operate with alignment and trust
Final Note
We are not looking for someone to maintain the status quo.
This is a role for someone who wants to build, lead, and improve systems, not just maintain them.
You will be expected to lead from the front, drive measurable outcomes, and help scale how we work with partners globally.
Benefits
Flexible Work Hours
Flexible working hours and remote work possibilities.
Health Insurance
Private health insurance.
Learning Budget
An unlimited learning budget for self-improvement complying with the best interest of Omnisend.
Wellness Stipend
Unlimited access to psychotherapy.
Omnisend builds an ecommerce-focused email and SMS marketing automation platform that empowers over 150,000 brands to grow their revenue effortlessly. With seamless integrations and intuitive tools, it streamlines complex marketing processes, making it easier for ecommerce teams to connect with their customers and enhance their online presence.
- Founded
- Founded 2014
- Employees
- 201-500 employees
- Industry
- Internet Software & Services