Partner Delivery Manager

The PDM balances near-term delivery execution with longer-term growth planning—aligning pipeline demand, staffing capacity, and partner capabilities to ensure projects are delivered on time, within scope, and at the expected level of quality.

Key Attributes for Success

• Highly organized with strong attention to detail

• Data-driven mindset with the ability to translate metrics into actionable insights

• Comfortable operating in fast-paced, rapidly changing environment

• Customer-focused with a strong sense of ownership and accountability

What You'll Do

Partner Delivery & Client Success

• Oversee delivery of partner-led projects to ensure smooth execution and high client satisfaction

• Act as the primary escalation point for delivery risks, resourcing gaps, and timeline concerns 

• Partner with Customer Success, Sales, and Technical teams to ensure delivery aligns with customer expectations

• Drive consistent delivery standards, governance, and reporting across partner engagements

Resource Forecasting, Utilization & Capacity Planning

• Own partner resource forecasting across short-term and long-term horizons (30/60/90+ days)

• Track and manage utilization across partner teams to ensure optimal capacity and margin

• Identify risks related to under- or over-utilization and proactively recommend adjustments

• Align capacity planning with forecasted pipeline demand and active project commitments

Pipeline & Demand Management

• Participate in pipeline reviews with Sales and Services leadership

• Translate pipeline opportunities into staffing and capacity requirements

• Ensure partners are prepared to support both confirmed and projected demand

• Identify delivery constraints early and drive mitigation plans

Partner Relationship Management

• Build and maintain strong, trust-based relationships with partner leadership and delivery teams

• Act as the day-to-day operational point of contact for partner delivery performance

• Collaborate with partners on growth planning, skills development, and delivery maturity

• Support quarterly business reviews (QBRs) with partners focused on performance and future needs

Governance, Reporting & Continuous Improvement

• Participate in interviewing and selection of partner resources and growth hires

• Contribute to hiring decisions based on delivery needs, skill gaps, and future demand

• Partner with internal leadership to define role requirements and onboarding plans

• Support ramp-up and productivity tracking for new hires

• Establish and maintain delivery dashboards covering utilization, capacity, pipeline coverage, and delivery health

• Lead regular delivery, staffing, and forecast reviews with internal stakeholders

• Identify opportunities to improve partner delivery efficiency, quality, and scalability

• Ensure compliance with delivery processes, SLAs, and contractual commitments

Why This Role Matters

This role is critical to scaling delivery through partners while maintaining quality, predictability, and customer trust. The Partner Delivery Manager ensures the right people are in the right place at the right time—today and as the business grows.

• You independently gather requirements and provide solutions on engagements with increasing complexity, ultimately including multiple areas of the Boomi platform.

• You listen actively, ask open ended questions to gather more information, use Storytelling to convey memorable messages, and capture value statements to be turned into Customer Stories.

• You are able to convert business requirements into a Boomi solution leveraging your understanding of technologies and their capabilities. You have advanced levels of understanding in core technologies you use and have identified additional technologies to master.

Take the first step towards your dream career

Every Boomi team member brings something unique to the table. Here’s what we are looking for with this role:

The Experience You Bring

• Bachelor’s Degree, preferably in Technology/STEM fields

• 7 + years of related experience

• Strong background in resource planning, utilization management, and forecasting

• Experience working with external partners or system integrators

• Proven ability to manage multiple projects and competing priorities

• Strong communication, stakeholder management, and decision-making skills

• Experience in SaaS, enterprise software, or technology services environments preferred

• Solid knowledge, understanding and application of project management skills and methodologies

• Up to 25% travel in North America 

Bonus Points For:

Communication & Stakeholder Management

• Exceptional written and verbal communication skills, with the ability to clearly articulate risks, tradeoffs, and recommendations

• Proven experience communicating effectively with diverse stakeholders, including executives, delivery teams, partners, and clients

• Strong facilitation skills for leading pipeline reviews, staffing discussions, and partner governance meetings

• Ability to influence without authority and drive alignment across cross-functional teams

Tools & Systems Experience

• Hands-on experience with delivery and service management tools such as:
   

  • Jira (project tracking, sprint planning, backlog management)

  • ServiceNow (SNOW) (incident, problem, and change management)

  • Smartsheet, Monday.com, or similar resource planning tools (preferred)
     

• Experience using CRM systems (e.g., Salesforce) for pipeline visibility and demand forecasting

• Comfortable building and interpreting dashboards and reports for utilization, capacity, and delivery health

• Strong proficiency with collaboration tools such as Confluence, Slack, and Microsoft Teams

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Compensation and Benefits

Boomi is committed to fair and equitable compensation practices. Base compensation for this position in our corporate headquarters in Conshohocken, PA begins at $80,000. Final compensation will be determined by various factors including the candidate’s knowledge, skills, and experience.  An overview of our benefits can be found here.