Part-Time Outreach Specialist

Job Description

Mae is hiring a Part-Time Outreach Specialist who is passionate about maternal health equity and ready to help members enroll on our platform to receive support from pregnancy through postpartum. As an Outreach Specialist, you will be responsible for outbound outreach to health insurance plan members to introduce Mae’s offering and onboard new members onto Mae’s platform. Ideal candidates for this role have experience with high-volume outbound outreach. 

This role will report to the Outreach Team Manager. 

Key responsibilities include: 

• Placing a high volume of calls daily to members of Mae’s health plan partners who may be eligible to join our platform in order to meet monthly targets 
• Share accurate and up to date information with members about the support they can receive through Mae, emphasizing Mae’s offering of community-based doula support 
• Guiding members through the enrollment and onboarding process, so they can get started using the platform 
• Using a custom-built internal tool to identify the appropriate members to outreach to based on the team’s enrollment targets for the month 
• Providing daily and weekly feedback to internal team members on issues and barriers affecting outreach quality or ability to achieve targets
• Utilizing influencing / motivational skills to ensure maximum member engagement

What we are looking for:

• 1-3 years’ experience in patient outreach or a healthcare-related field, with an emphasis on patient enrollment or engagement 
• Highly organized and able to manage time effectively
• Experience working in an environment that required high outbound call volumes
• Track record on exceeding targets 
• Comfort with managing priorities that may change on a daily or weekly basis
• Enthusiastic and friendly disposition 
• Empathy in human interaction and desire to improve health of individual and whole communities 

Work expectations:

• Part-time 1099 (contract) with possibility of increased hours depending on business needs
• 6-month contract with possibility of extension depending on business needs
• Monday - Friday (20 hours per week maximum, daily work hours flexible between 10am - 6pm ET) 
• Daily outreach expectations: A minimum of 50 outreach attempts per day, primarily phone calls
• $2,500 per month contract with potential for additional monthly bonus
• Flexible U.S. work location 

All your information will be kept confidential according to EEO guidelines.

We are currently only hiring US based applicants and are unable to sponsor visas. 

Mae Health Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.