About Alloy.ai
At Alloy.ai, we work with consumer goods companies that make the products we eat, wear, and use every day, as well as the ones we occasionally splurge on. We’re tackling a real and complex problem for them—managing supply and demand in the face of constantly changing customer behavior, highly complex supply chain networks, 40-year-old data standards and labor-intensive manual processes.
Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another.
We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds.
About The Role
This part-time contracting role is a crucial part of our Client Solutions team while we scale. This role will be online from 6 - 8am PT supporting getting data into our platform by 8am PT in order to ensure our customers have their latest data from key retailers.
It will involve executing an outlined process and QAing data as it flows into our system. This role may also engage in Tier 1 and Tier 2 support to our growing customer base. No advanced technical skills are required; the role is process-driven and training will be provided.”
About You
In this role, you will provide crucial support to make sure our data platform always has the most accurate data. You are able to work independently and pride yourself on completing a task successfully and QAing any issues if not with minimal supervision. You are reliable and can communicate effectively and succinctly to remote team members.
What You Will Do
Be online and available 5 days a week with Saturday & Sunday a must every week from 6 - 8am PT except for Saturdays where you will be online 10am - 12pm PT.
Leverage an outlined process for ingesting data into the Alloy Platform by 8am PT which involves logging into a retailer portal, downloading data, and uploading it into Alloy’s system.
Proactively update Alloy internal team on any issues or delays that arrive via Slack.
Facilitate quality checks to ensure data accuracy.
If time allows, triage inbound tickets and assign them to appropriate groups to resolve.
If time allows, respond to customer queries in a timely and accurate way via Alloy’s Zendesk ticketing system.
What We Are Looking For
You must be able to consistently work Saturdays from 10am - 12pm PST, Sundays from 6am - 8am PST and 3 other days 6am - 8am Monday through Friday (5 total days, 10 total hours) including statutory holidays. Any planned unavailability needs to be communicated and coordinated in advance.
You must be available to work on Saturdays (10am - 12pm PST) & Sundays (6am - 8am PST) but the other 3 days during the Monday - Friday work week can be flexible based on the availability of the other contractors.
Detail oriented and comfortable in MS Excel and Google Sheets.
Comfort with data and QAing its accuracy. Ability to work independently with effective time management and minimal supervision.
While not necessary, experience using Zendesk or other help desk software in order to respond to customer inquiries is a plus.
Alloy reserves the right to request a schedule change even after schedule is set as business needs arise but contractor can as well as long as it fits with other contractors. Any days off (including statutory holidays) should be agreed upon in advance to ensure coverage.
This is a month to month contract position with an initial commitment of 6 months.
Role is remote. Work needs to be completed from the United States or Canada unless discussed ahead of time with manager and Operations contact.
Contractor will need to meet Alloy’s security requirements including: basic background check upon offer as Contractor will be dealing with sensitive data, accepting and complying with all Alloy security policies, and have a computer with full hard disk encryption (if not possible please let us know ahead of time for potential alternatives).
