Part-time Account Manager

City Wide Facility Solutions - Mt Diablo is seeking a Part-Time Facility Solutions Manager (FSM) to support client relationships and service execution across assigned accounts.

This role is focused on client management, service coordination, and quality assurance. You will serve as a key liaison between clients, independent contractors, and operations leadership to ensure services are delivered consistently and issues are resolved quickly.

This is an ideal opportunity for someone who enjoys relationship management, operational follow-through, and measurable performance impact — without full P&L or contract negotiation responsibility.

Time Commitment

• Approximately 20 hours per week
• Flexible scheduling with availability for periodic on-site visits
• Combination of field visits, client communication, and administrative coordination

Key Responsibilities

• Serve as primary point of contact for assigned client accounts
• Conduct regular site walkthroughs to ensure quality standards are met
• Maintain strong communication with independent contractors regarding performance and expectations
• Respond promptly to client concerns and facilitate timely resolution
• Document service activity, feedback, and follow-ups within CRM systems
• Coordinate scheduling adjustments and service requests
• Monitor account health and proactively identify service improvement opportunities
• Escalate operational or contract issues to leadership when appropriate

Performance Expectations

Success in this role will be measured by:

• Client satisfaction and retention within assigned accounts
• Timely resolution of service issues
• Quality assurance walkthrough compliance
• Responsiveness and communication standards
• CRM documentation accuracy and consistency

Compensation

• Competitive hourly pay
• Eligibility for performance-based bonus
• Mileage reimbursement for site visits

City Wide Franchise is a fast-growing company with over 100 franchise locations across the US and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. Our mission is to create a Ripple Effect by positively impacting the people and communities we serve.

Learn more at www.gocitywide.com

City Wide is an Equal Opportunity Employer.

Requirements

• 2+ years of experience in facility management, operations, customer service, or building services preferred
• Strong relationship management and communication skills
• Detail-oriented with strong follow-through
• Comfortable using Microsoft Office and CRM/database systems
• Reliable transportation for local site visits
• Must reside in the Inner East Bay of the Bay Area (Concord, Dublin, Livermore, Tracy, Antioch, etc.)
• Bilingual - English/Spanish an asset

Benefits

This role is structured as a part-time track with potential progression into a full-time Facility Solutions Manager position based on performance, account growth, and business needs.

If you enjoy building strong client relationships and driving service excellence in a flexible 20-hour role, we encourage you to apply.