Panel Helpdesk Associate

• Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service 

• Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible 

• Work with internal teams to troubleshoot issues that impact respondent experiences 

• Escalate complex issues appropriately and follow up to ensure timely resolution 

• Learn and stay up-to-date on Sago’s technologies and procedures 

• Follow appropriate communication procedures, guidelines, and policies  

• Other duties as assigned 

Requirements

Education: 

• High School diploma/GED required  

• Experience in market research a plus. 

• Experience with customer service ticketing software a plus 

• Proficiency in additional languages (e.g. French, Spanish) is required for handling region-specific tickets 

Computer Skills: 

• Proficient in Microsoft Office including Word, Excel and PowerPoint 

• Experience working with cloud-based software