Grow Progress is looking for a growth-minded Client Success Manager to join our team. As we evolve our service model to better support our scaling client base, our CSMs will focus on proactive relationship management and revenue generation.
In this role, you will manage a dedicated portfolio of clients with a primary focus on driving renewals, identifying expansion opportunities, and ensuring value realization. You will serve as the strategic partner for your clients, helping them integrate our message testing technology into their long-term strategies.
Revenue Growth
Own the Renewal: Manage the end-to-end renewal process for your client portfolio, ensuring on-time renewals and minimizing churn.
Drive Expansion: Proactively identify and close upsell and cross-sell opportunities. You will be responsible for spotting untapped potential within client organizations, including expanding to run more projects, working with new teams, or introducing new research services
Onboarding and Adoption: In partnership with our research strategy team, conduct training and enablement sessions for customers, and support customers in setting up well-designed message testing experiments in our platform and help ensure our customers have a clear understanding of their results.
Client Health and Value Realization: Serve as a trusted advisor to your client portfolio. Monitor client health and usage metrics to identify at-risk accounts early. Develop proactive "get-well" plans for underutilized accounts to ensure they see value before renewal discussions begin. Conduct regular check-ins to demonstrate ROI, review usage data, and align our platform’s capabilities with the client’s high-level goals.
Voice of the Customer: Advocate internally for your clients’ needs, gathering feedback to inform Product and Engineering priorities while managing client expectations.
Cross-Functional Collaboration
Project Management: coordinate with external client stakeholders and internal teams to ensure client projects are delivered on time.
Enablement: Collaborate with the Enablement team to ensure clients are leveraging self-service resources and training materials, empowering them to use the platform independently.
Must-Haves
3-5+ years of experience in Customer Success or Account Management within a SaaS or technology company.
Dedicated Revenue Experience: You have a proven track record of owning a revenue number. You have successfully managed a renewal book of business and can point to specific examples of upsells or cross-sells you identified and closed.
Strategic Mindset: You can move past "ticket closing" to have high-level strategic conversations with directors and executives about their organizational goals.
Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts and quantitative results to non-technical audiences.
Mission Alignment: Progressive values and a genuine interest in politics, advocacy, and social good.
Passion for and experience with campaigns, advocacy groups, and survey research
Experience managing complex client projects
Excellent verbal and written communication skills, especially in communicating quantitative results clearly to non-technical audiences
Strong time management and organization skills, with the ability to handle multiple work streams and stakeholders with minimal supervision
Proactive mindset, anticipating what will be needed rather than requiring direction
Enjoy switching contexts and juggling multiple projects across multiple disciplines
US work authorization
Nice-to-Haves
Experience working with political campaigns, advocacy groups, labor unions, or non-profits.
Familiarity with HubSpot or similar CRM systems for pipeline management.
Knowledge of best practices in political science, psychology, or survey research.
Phone Screen: (~30 minutes) This is a short interview with our Director of People to answer some behavioral and logistical questions, and a chance for you to ask questions about the position and the company.
Experience Interview: This will be an opportunity to share more about your professional background and the experience you have to step into this role (45 minute interview)
Behavioral Interview: (50 minutes) This step is a panel interview with members of the team and cross-functional peers in which all candidates will be asked the same ~10 questions.
Final Interview: ( 50 minutes) This is a chance for you to demonstrate your skills and get any final questions answered from the hiring team.
More About Grow Progress
Our culture is fun, fast-paced, and focused on evidence. We aim to cultivate an environment where data drives our decision making rather than just anecdotes, and where everyone feels comfortable contributing ideas — even if it’s on a topic outside of their expertise. We work hard to get smarter together by giving each other feedback that’s direct, actionable, and respectful. We’re deeply motivated by the work we do and committed to using this technology ethically, so we’re looking for teammates who feel the same way.
We believe that inclusion and equity are the keys to a better future. We center these issues by creating accessible and affordable products, partnering with progressive organizations, and building transparency across our company.
We strive to foster belonging and empowerment at work and we continuously examine our efforts through our Growing Progress DEI&B working group. We are committed to building a team with a variety of backgrounds, skills, and experiences. Our goal is to create a workplace where every person feels supported and encouraged to thrive.
We’re an equal opportunity employer committed to building a diverse company. Qualified people of any race, ethnicity, culture, age, sex, gender identity and expression, sexual orientation, social class, marital status, religion, veteran status, or disability status are strongly encouraged to apply.
Grow Progress is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected].
Compensation: $90,000 - $115,000 per year plus equity in a fast-growing startup. Benefits include a 100% paid company health plan with medical, dental, and vision insurance, a flexible PTO plan, and a 401(k) with employer matching. Staff are also offered stipends for professional development, $1,300 annual work from home resources, and wellness, and access to Carrot insurance among other benefits.
Reports to: Client Success Director
Location: Remote (US-based) or Washington, DC (preferred)
Position Type: Full-Time
To Apply: Applications will be evaluated on a rolling basis.
Please note that if you email your resume to our team directly or apply through a different site rather than applying on our job site, you may not be considered for the position. No recruiters, please.
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