Packing Supervisor at HeliosX

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.

Where we are now:

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (200% year-on-year growth). We're looking to do the same in 2025; move into new territories and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX.

Where we’re going:

Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.

Come be a part of making our dream of easier and faster healthcare a reality!

About the role:

Are you a motivated and organised individual who thrives in a fast-paced environment?

We’re looking for a Packing Supervisor to help keep our packing operations running smoothly and efficiently. In this key role, you’ll support the day-to-day running of the packing area, ensuring every order is completed accurately, safely, and on time. Working closely with the Packing Team Leader, you’ll coordinate the packers on shift, maintain workflow, and uphold our high standards of quality and safety.

This is the perfect opportunity for someone who enjoys teamwork, takes pride in attention to detail, and loves ensuring operations run like clockwork. If you’re ready to take the next step in your career and make a real impact, we’d love to hear from you!

This is a full-time, permanent role, based on site in our Leamington Spa warehouse. Shifts will be on 4 days on & 4 days off schedule.

What you'll be doing in the role:

Assist in preparing and contributing to daily stand-up meetings to share updates, celebrate success, and reinforce team goals.
Help coordinate training activities for new starters and temporary team members.
Communicate clearly with teams to clarify duties and responsibilities.
Identify and report any staffing, operational, or performance issues promptly to the Team Leader or Site Manager.
Provide input and feedback to support 1-1 meetings and performance reviews, as requested by the Team Leader.
Ensuring the on time dispatch of all packages while maintaining safety and cost control targets are met.
Optimising the workspace and current workflow to maximise efficiency.
Work to ensure compliance with health and safety regulations.
Coordinate with delivery service providers to optimise collection times and volumes.
Support the team with productivity targets for staff and evaluate performance accordingly.
Drive quality targets and strive for zero picking / dispatch errors.
Maintain workplace cleanliness and area readiness.
Shift handovers to counterparts in the Team Leaders absence.
Act as a keyholder responsible for the site lock-up and opening if the Team Leader is unavailable. (once probation is complete).

What you'll bring to the role:

Previous Supervisor experience in a similar ecommerce environment.
Ability to plan, prioritise and organise effectively.
Able to thrive under deadlines and deliver results.
Proficient in Excel for report creation and data-driven decision-making.
Display strong leadership and team motivation abilities.
Clear and concise communication, problem-solving and time management skills.
An understanding of the business rationale and the ability to initiate and implement decisions that will achieve business goals and objectives.

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board:

25 days holiday plus UK Bank Holidays in Lieu if worked
Private health insurance, along with extra dental and eye care cover
Employee Pension with Smart Pensions
Enhanced parental leave
Cycle-to-work Scheme
Electric Car Scheme
Free Dermatica and MedExpress products every month, as well as family discounts
Access to a Headspace subscription, discounted gym memberships, and a learning and development budget

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Packing Supervisor

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