Overnight Project Support Specialist

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path! Wachter is seeking an Overnight Remote Project Support Specialist who provides off-site project and technical support to field data technicians performing overnight installations of network devices and camera systems. This role focuses on interpreting floor plans, verifying camera and device locations, managing documentation, and serving as a real-time support resource to ensure installations are completed accurately and efficiently. This is an on-site, in-office role. Schedule Sunday - Thursday: 6 pm to 6 am This position is an overnight role and may require up to 60 hours per week, and includes overtime. Required Qualifications:

High school diploma or equivalent (technical or design-related education preferred)

Experience in project support, network deployments, security systems, or technical coordination

Ability to read and interpret floor plans, site drawings, and camera layouts

Familiarity with IP cameras, network devices, and basic networking concepts

Strong attention to detail and documentation skills

Ability to work overnight shifts consistently

Comfortable working independently in a remote or office-based environment

Strong written and verbal communication skills

Preferred Qualifications

Experience supporting field technicians remotely

Knowledge of camera coverage planning, fields of view, and mounting best practices

Familiarity with CAD drawings, PDFs, or floor plan software

Experience with project tracking, ticketing, or collaboration tools

Key Responsibilities:

Provide real-time remote support to on-site technicians during overnight network and camera installations

Interpret and review floor plans, construction drawings, and camera layouts to guide proper device placement

Confirm camera fields of view, mounting locations, and network device positioning based on project plans

Assist technicians with understanding scope of work, site layouts, and installation requirements

Track project progress and provide status updates to project managers and stakeholders

Maintain accurate documentation, including device locations, revisions, and as-built changes

Identify discrepancies between plans and field conditions and escalate issues as needed

Support troubleshooting related to camera placement, network connectivity, and installation sequencing

Communicate clearly and effectively via phone, chat, or video with overnight field teams

Ensure work aligns with project standards, customer requirements, and design specifications

Work Environment:

Remote or office-based position (no on-site installation required)

Overnight shift schedule

Prolonged computer-based work using multiple communication and documentation tools