🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our UK team about what it's like working at Monzo ✨
📍Remote in the UK | 💰£47,600 - £60,200 + annual night allowance of £5,004 + Stock Options and Benefits
We’re looking for a high-performing, inspirational leader to join our Operations leadership team as an Overnight Financial Crime Operations Manager.
Working shifts:
⭐ Our Team
You’ll help our investigators protect Monzo, our customers, and wider society from financial crime, and support us to achieve our mission of making money work for everyone.
As an Overnight Operations Manager you would lead a large team of up to 72 investigators, focused on onboarding and lifecycle activities like Sign up reviews, Sanctions, High Risk account reviews, and Enhanced Due Diligence and ensuring our customers get the support they need—no matter the time of day. Our evening and night teams play a crucial role in keeping Monzo running, and you’ll be at the helm, guiding your managers and their teams to success.
You would also be directly responsible for a team of up to 6 team managers who are responsible for supporting their investigators to complete risk-based, accurate, and efficient financial crime investigations.
You’ll take charge of your team’s performance, monitor service levels, build a management culture you can be proud of, be a point of escalation for complex challenges, and take appropriate action whenever you see a problem coming - whether it’s a service challenge, a risk associated with a financial crime task, or an urgent personal issue.
This role requires a good understanding of the FinCrime landscape in the UK, and excellent leadership skills.
🔑 You’ll play a key role by…
🤩We’d love to hear from you if…
It would also be great if you had:
- An ICA Advanced Certificate in Practical Customer Due Diligence, Managing Sanctions, Anti Money Laundering, or equivalent/superior industry qualifications.
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you!
🙌 What’s in it for you:
💰 £47,600 - £60,200 + annual night allowance of £5,004 + stock options & benefits
📍This role can be based remotely anywhere in the UK
⏰ The working hours for this role are the following :
📚£1,000 learning budget each year to use on books, training courses and conferences.
🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more! Read our full list of benefits.
🌈The application journey has 4 key steps:
This process should take around 3-4 weeks, your schedule is really important to us, so we promise to be as flexible as possible!
You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to [email protected]. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
If you’re successful in applying for this role, we’ll work with you to find a start date that’s as early as possible. So that we can make sure things continue to run smoothly and our teams aren’t too stretched, this might not always be as soon as expected. We’ll be sure communicate this with you and keep you updated.
#LI-DR #LI-Remote
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Operations Manager Q&A's