Outside Sales, HVAC Service - Johnson Barrow

About Johnson Barrow

Johnson Barrow is a leading HVAC manufacturers’ representative in the Pacific Northwest, dedicated to helping people succeed by delivering unbiased consultative services and premium quality mechanical equipment. For over 60 years, we have partnered with engineers, contractors, and building owners to design and implement high-performance building systems that balance energy efficiency, operational reliability, and occupant comfort. Our culture is entrepreneurial at its core — we empower our people to think like business owners, act with urgency, and build lasting relationships. Guided by our values, we stand by every project from concept through completion, advocating for our customers every step of the way.

Job Summary:

We are seeking an experienced and dynamic Service Salesperson to join our team. The ideal candidate will be responsible for driving sales of service and maintenance contracts, and after-sales services to both new and existing clients. The Service Salesperson will play a critical role in building and maintaining strong customer relationships, identifying business opportunities, and ensuring the satisfaction of our clients through exceptional service offerings.

Key Responsibilities:

• Sales Generation:
  • Actively pursue new business opportunities by identifying potential customers and understanding their service needs.
  • Develop and present tailored service solutions, including maintenance plans, equipment retrofits, and after-sales support packages.
  • Meet or exceed monthly and quarterly sales targets for service contracts and other related products.
• Customer Relationship Management:
  • Build and maintain long-term relationships with clients, ensuring ongoing customer satisfaction.
  • Provide clients with regular updates, follow-ups, and support to ensure they are maximizing the value of their service agreements.
  • Address any customer concerns or issues with professionalism and efficiency, ensuring prompt resolution.
• Market and Product Knowledge:
  • Stay up-to-date with industry trends, competitors’ offerings, and changes in technology that could impact service offerings.
  • Maintain a comprehensive understanding of the company's services and represented equipment, including features, benefits, and pricing models.
• Proposal and Contract Management:
  • Prepare and present detailed service proposals and quotations to clients.
  • Enter opportunities into our Field Service software to log and track open opportunities.
  • Negotiate terms and conditions of service contracts, ensuring mutual satisfaction.
  • Manage the complete sales cycle, from lead generation through to contract signing and post-sales follow-up.
• Collaboration and Reporting:
  • Work closely with the operations and technical teams to ensure that customer expectations are met or exceeded.
  • Provide regular reports and updates to the Service Director on sales performance, pipeline development, and market insights.
  • Attend sales meetings, training sessions, and workshops to enhance skills and knowledge.

Qualifications:

• Proven experience in sales, preferably in service-oriented industries such as automotive, HVAC, IT, or industrial equipment.
• Strong understanding of after-sales services, maintenance plans, and service contracts.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and nurture client relationships and provide exceptional customer service.
• Goal-driven with a track record of meeting or exceeding sales targets.
• Proficiency with CRM systems and Microsoft Office Suite.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience in selling technical or industrial services.
• Familiarity with the local market and industry-specific trends.

Compensation:

$80,000 plus sales bonus

Total Rewards

At Johnson Barrow, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your financial success, personal well-being, and professional growth, and includes:

• Competitive compensation with bonus opportunities tied to individual and company performance
• Medical, dental, and vision insurance
• Health savings account (HSA) and flexible spending account (FSA) options
• Life and disability insurance
• 401(k) retirement savings plan with company match
• Paid time off (vacation, sick leave, and holidays)
• Employee assistance program (EAP)
• Professional development and training opportunities
• Tuition reimbursement program
• Volunteer time and wellness initiatives

EEO Statement

At Johnson Barrow, we believe our strength comes from the diverse experiences, backgrounds, and perspectives of our people. We are committed to creating a workplace where everyone feels respected, valued, and supported to succeed. We welcome applicants of all races, colors, ancestries, national origins, religions, creeds, ages, sexes, genders, gender identities and expressions, sexual orientations, marital or family statuses, pregnancies, physical or mental disabilities, genetic information, veteran or military statuses, and any other characteristics protected by applicable federal, state, provincial, or local laws. Guided by our core values: Helping People Succeed, Building Partnerships for Life, Relentless Customer Service, and a Sense of Urgency, we strive to ensure every team member can contribute fully and thrive.