Outbound Telesales Manager

GOALS OF THE POSITION: 

As the Team Leader for Telesales Outbound, you will be responsible for managing a team of Telesales Representatives, ensuring that their sales activities are both effective and compliant with company standards. You will guide the team in executing targeted outbound calls to prospective and existing customers, promoting products and services, meeting or exceeding sales targets, and delivering an exceptional customer experience. Your leadership will drive consistent performance, adherence to sales scripts and processes, and the cultivation of a motivated, results-driven team.

MAIN RESPONSIBILITIES: 

Team Management & Leadership

• Supervise the daily activities of the Telesales Outbound team to ensure targets are met and performance is optimized.
• Provide leadership, coaching, and skill development opportunities for team members to improve sales techniques, objection handling, and conversion rates.
• Monitor team attendance, adherence to call schedules, and productivity, addressing any deviations promptly to maintain operational efficiency.

Sales Quality & Compliance Monitoring

• Ensure all sales interactions adhere to company policies, industry regulations, and ethical sales practices.
• Conduct regular call monitoring and sales audits to identify coaching opportunities, ensuring conversations are persuasive, professional, and compliant.
• Work closely with compliance and product teams to ensure sales scripts, offers, and promotional guidelines are up to date and clearly communicated to the team.

Performance Tracking & Reporting

• Track team performance against key sales metrics such as call volume, conversion rate, revenue generated, and customer satisfaction.
• Submit regular performance reports, highlighting trends, challenges, and strategies for improving results.
• Collaborate with management to escalate recurring customer objections, market feedback, or competitor insights.

Process Improvement & Efficiency

• Identify and implement improvements to calling strategies, lead management processes, and sales workflows to increase efficiency and conversion.
• Regularly evaluate sales tools, CRM usage, and training materials to optimize results and minimize lost opportunities.
• Foster a culture of continuous improvement by encouraging team members to share best practices and creative sales approaches.

Cross-Department Collaboration & Communication

• Act as the primary point of contact for telesales team concerns, working closely with departments such as Marketing, Customer Service, and Operations.
• Facilitate communication between teams to ensure alignment on product updates, campaign changes, and lead quality.
• Participate in cross-functional meetings to provide sales performance insights and contribute to future sales strategy planning.

Others:

• Accepts other responsibilities as maybe assigned by superior according to the need of the Company.
• Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner.
• Administers all assigned functions consistent with and in support to the goal of the company.

REQUIREMENTS

• Managed and developed a high-performing outbound telesales team, consistently exceeding sales targets in a BPO environment.
• Led coaching, compliance monitoring, and process improvements to boost conversion rates and operational efficiency.
• Coordinated with cross-functional teams to align sales strategies with client goals and market changes.
• Experience with Customer Service and Technical Support 
• Has strong leadership skills  
• Organized, driven and results-oriented
• Delivered performance reports and actionable insights to senior leadership and clients.