Outbound Specialist
TLDR
Join a growth-focused team at Sword, engaging with leads to convert them into members, while leveraging AI tools for productivity and streamlining the enrollment process.
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
Driving Enrollments: You’ll reach out to qualified leads, convert them over the phone, and encourage them to complete the enrollment process while offering support as needed;
Using Effective Closing Techniques: You’ll apply proven strategies to address concerns, overcome objections, and successfully convert potential members into enrolled participants;
Delivering Outstanding Customer Interactions: You’ll engage with members over the phone, demonstrating empathy and a solution-oriented approach, creating meaningful connections, and ensuring a seamless experience;
Collaborating with Internal Teams: You’ll work closely with Physical Therapists and customer service teams to ensure members receive accurate information and comprehensive support;
Leveraging Technology Effectively: You’ll utilize internal tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach, track engagement, answer questions, and optimize processes.
You should know how to use AI tools and techniques to enhance your daily productivity and decision-making.
2+ years of experience in outbound calling, telemarketing, or sales is highly preferred;
Excellent verbal communication and interpersonal skills;
Professional and courteous phone manner;
Ability to persuade and influence others;
Strong organizational and time management skills;
Ability to handle rejection and maintain a positive attitude;
Proficient in using computers and relevant tools (e.g Zoom Workplace, Excel, Jira, Slack, Notion);
High school diploma or equivalent (bachelor's degree preferred).
Being proficient in English (Spanish would be a plus)
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.
Benefits
Flexible Work Hours
Flexible working hours
Health Insurance
Comprehensive health, dental and vision insurance*
Paid company holidays
Paid Parental Leave
Parental leave*
Paid Time Off
Discretionary PTO plan*
Remote-Friendly
Remote-first company
Stock Options
Equity shares*
Sword Health is transforming healthcare with its AI Care platform, making healthcare more accessible while drastically lowering costs for payers and organizations. Initially focused on pain management, Sword has expanded into women's health, movement health, and mental health, serving over 700,000 members across three continents and helping enterprise clients save over $1 billion in unnecessary healthcare expenses.
- Founded
- Founded 2015
- Employees
- 201-500 employees
- Total raised
- $130M raised