We are seeking a dynamic and enthusiastic Cold Calling and Customer Service Representative to join our remote team. The ideal candidate is a skincare enthusiast with a warm personality, excellent communication skills, and a passion for building long-term customer relationships. You will be responsible for cold calling prospective clients, taking orders, answering customer service questions, and maintaining regular contact with our existing clients.
Key Responsibilities:
Cold Calling: Reach out to med spas, independent plastic surgeons, dermatologists, and licensed estheticians to introduce them to the products.
Customer Service: Answer product questions, provide excellent customer service, and take phone and email orders.
Client Check-ins: Conduct monthly check-ins with existing clients to maintain relationships, ensure customer satisfaction, and identify upselling opportunities.
Order Management: Process and manage incoming orders, ensuring timely and accurate handling of customer requests.
Maintain CRM: Keep detailed records of client interactions, feedback, and any follow-up needed using CRM tools.
A passion for skincare and familiarity with professional skincare products.
Excellent verbal and written English communication skills.
Warm, friendly, and approachable demeanor.
Ability to work independently and manage time effectively in a remote setting.
Previous experience in cold calling, customer service, or sales.
We are looking for a candidate who brings warmth, empathy, and a customer-first attitude. You should love talking to people, understanding their needs, and helping them find solutions that fit their skincare goals. A passion for skincare and a commitment to helping clients feel their best is essential.
Requirements
A passion for skincare and familiarity with professional skincare products.
Excellent verbal and written English communication skills.
Warm, friendly, and approachable demeanor.
Ability to work independently and manage time effectively in a remote setting.
Previous experience in cold calling, customer service, or sales.
Benefits
Commission on each new sale
Work From Home
Full Time
remoteva.ph offers virtual assistant services to businesses, providing administrative and support solutions for enhanced efficiency.
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