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Neo Group

Outbound Online Sales Call Center Agent (French Speaking)

Cape Town , South Africa
full-time

AI overview

Provide exceptional service to French-speaking customers by introducing and explaining products, while achieving sales targets in a KPI-driven environment.

At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!

Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a French-speaking call center agent you will be responsible for providing exceptional service and support to our French-speaking customers.

Responsibilities:

  • Contacting potential customers via phone, email, or chat to introduce and explain our products or services.
  • Understand customer needs and preferences to recommend tailored solutions.
  • Provide accurate information and pricing to close sales and achieve sales targets.
  • Maintain detailed records of customer interactions and sales activities.
  • Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections.
  • Collaborate with other team members to achieve team sales goals.
  • Follow up with customers to ensure their satisfaction and build long-term relationships.

Requirements

  • Proven experience in outbound sales, telesales, or cold calling.
  • Fully proficient in the required language.
  • Strong communication and persuasion skills.
  • Comfortable using CRM tools, dialers (like XCally), and sales tracking software.
  • Quiet home-office setup with stable internet.
  • Self-motivated and target-driven.
  • Full-time, on-site
  • KPI-driven environment: call volumes, conversion rates, follow-ups.

Work details:

  • Full-time, on-site in Cape Town
  • KPI-driven environment: call volumes, conversion rates, follow-ups.


Preferred Background:

  • Previous call center or BPO experience.
  • Knowledge of online platforms, Gaming, fintech, or e-commerce is a plus.
  • Sales training or certification is advantageous.

Benefits

  • Interesting product.
  • Salary and bonuses based on your performance.
  • Learning opportunities.
  • Career growth prospects.

Perks & Benefits Extracted with AI

  • Career Growth Prospects: Career growth prospects.
Neo Group

Welcome to Neo Group – Where Growth and People Thrive!At Neo Group, our mission is crystal clear: we're driven to achieve profitability and expansion in every operating market we step into. But it's not just about the numbers; it's about fostering an environment where individuals flourish and grow. We're on a mission to establish our presence in as many regions as possible, all while ensuring that our team members are supported and empowered to reach their full potential.Our vision? To build a resilient global business that stands strong in the face of local market changes. We're committed to enhancing the quality of life and growth opportunities for everyone involved, from our employees to our partners and beyond.At the heart of everything we do are our core values: Trust, Development, Stability, People-First, and Accountability. These values aren't just words on a page – they're the guiding principles that shape our culture and drive our decisions every day.Join us at Neo Group, where we're not just building a business – we're building a community where growth and people come first.

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