OTC – Team Lead - Collections & Apps

Role Summary:  

1. The individual will carry out recording of collections and credit management transactions and will serve as a primary point of contact. He/She should have end to end OTC knowledge including sales order, collection and billing
2. Point of contact for resolving customer or stakeholders’ queries.

Work Experience   

Essential:  

• Strong knowledge of OTC operations
• Team handling experience
• Working knowledge of SAP Finance module
• Experience in shared services/customer facing environment
• Understanding of standard operating procedures
• Knowledge of system, applications, operating tools, metrics and excel
• Good communication skills, plus good verbal & written presentation skills
• Flexibility to work within a high growth, rapidly changing environment
• Ability to self-motivate and initiate change
• Ability to work with colleagues at all levels

  Accounts Receivable Responsibilities   

• Manage the full cycle from order entry to cash receipt, ensuring accuracy and efficiency
• Ensure timely and accurate generation and delivery of customer invoices
• Supervise the application of incoming payments to customer accounts
• Oversee collection activities, follow up on overdue accounts, and reduce DSO (Days Sales Outstanding)
• Prepare and maintain reports on customer collection status and outstanding receivables. Support internal and external stakeholders
• Send Collection reports on a timely basis to BU/NECI Finance
• Investigate and resolve billing disputes, short payments, and customer deductions
• Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions
• Understanding of the Credit Management process and defining credit limits to new customers
• Create collection entry in SAP post confirmation from stakeholders
• Respond to queries in a timely and accurate manner
• Maintain strong relationships with key customers to ensure satisfaction and timely payment
• DTP-SOP’s updating regularly basis
• Adhere to process defined Service Level Agreements (SLA) and Turn Around time (TAT)
• Perform collection and credit management tasks as per defined TAT
• Ensure 100% accuracy rate in day-to-day activities to ensure SLAs are met
• Perform technical, commercial and administrative validation on a customer order
• Record daily volumes, rejections, exceptions, and quality-checks in timely manner
• Track key metrics such as aging reports, collection efficiency, and cash flow performance
• Identify inefficiencies and lead automation
• Coordinate with stakeholders to understand any discrepancies on order details
• Should have strong understanding on Team management.
• Ensure smooth execution of day-to-day tasks and Maintain adherence to process timelines and service levels.

    Key Skills

• Collections and Cash Application
• Sales order processing and Invoice Creation
• Debt Collection and Credit Management
• Accounts Receivable Ledger Management
• Team Leadership
• Advanced Excel and Spreadsheet Skills
• SAP ERP and Accounting Software Proficiency