Purpose
- Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s.
- Plan, implement and maintain a stable technical infrastructure to support organization’s business processes
- Identify weaknesses in used processes and eliminate them following industry and internal standards.
Team description
Join the team at Operational Services GmbH, within Deutsche Telekom Systems Solutions Slovakia, providing opportunities for German-speaking talents in Slovakia. OS is one of the leading ICT service providers in the German market and is considered the backbone of digitization in medium-sized companies. With almost 1,000 highly qualified employees, OS develops and operates the most modern IT systems for our customers, ensures long-term system support, and maintains the availability of critical business processes.
If you are excited to join an English and German-speaking team that values innovation and teamwork, our team would be the perfect fit for you.
WHAT WILL YOU DO?
- Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s.
- Propose and perform regular inspections and improvement recommendations .
- Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
- Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
- Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
- Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary.
- Create and maintain technical documentation to support IT service.
- Identify weaknesses in used processes and eliminate them following industry and internal standards.
- Plan, implement and maintain a stable technical infrastructure to support organization’s business.
- Serve as technical lead to provide clear and comprehensive release and deployment plans.
- Deliver effective training plans and concepts to train other employees and ensure their fulfillment .
YOU WILL SUCCEED IF YOU:
- have Information technologies - Secondary education
- have experience 3 years
- have at least one advanced certificate for relevant platform
- have knowledge and experience in at least one of these technologies: Linux, Windows, VMware, Citrix, Network, Databases, Storage and Backup, Microsoft Intune
- are communicative, team player and have analytical thinking, training/mentoring skills, presentation skills and negotiation skills
- have financial literacy in respective business area
- have knowledge of project management and ITIL processes
- speak English - Upper intermediate (B2)
- speak German = Huge advantage
Possible specialisation
- Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.
WHY SHOULD YOU CHOOSE US?
We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
- Financial benefits
- Benefits with focus on learning and development
- Benefits with focus on health and sport
- Benefits with focus on family and work – life balance
- Other benefits
For more information about our benefits click to Benefits
Salary
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1300€ /brutto.
Additional information
* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.
