Organizational Change Manager

Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed -- best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA’s to focus on clinical issues and support Centria’s dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.

Position Summary

The Organizational Change Manager plays a critical role in ensuring the successful implementation and sustainment of key process and technology changes across Centria Autism Services. This role is responsible for leading change initiatives, driving adoption among all roles within the organization, and ensuring long-term success through the development of change champions and leadership coaching.

Additionally, the Organizational Change Manager is responsible for ensuring that leadership teams are trained to the extent necessary to sustain the change. This includes ensuring that leadership understands not only the processes and tools associated with the change but also why the change is being implemented, enabling them to communicate, reinforce, and model the change effectively.

This is a highly collaborative, hands-on role that requires significant travel (75%) to various Centria locations to provide in-person support, training, and engagement.

Success Measures

Success measures include adherence to Centria policies, flawless execution of tasks, a timely, positive customer service experience for team members, and a high level of compliance. Success also includes meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics. Leaders should be able to successfully demonstrate proficiency of process change, system usage, etc

Duties and Responsibilities

The below reflects the essential functions considered necessary for this role and shall not be construed as a detailed description of all work requirements inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of all responsibilities and job duties.

1. Change Implementation and Adoption

• Collaborate with the Implementation Specialist to develop strategic rollout plans that ensure smooth transitions for new systems and processes.
• Execute and routinize change initiatives in alignment with project charters, ensuring timely and effective implementation.
• Engage with team members at all levels to drive understanding, adoption, and execution of new processes and technologies.
• Provide on-site and virtual training, coaching, and support to ensure successful transitions.
• Develop and deploy communication strategies to promote awareness and buy-in for key initiatives.

     2. Leadership Training and Competency Development

• Ensure that leadership teams are trained to the level required to sustain the change long-term.
• Ensure leadership competency in managing change, including understanding why the change is being implemented, the expected outcomes, and how to support staff through the transition.
• Equip leaders with the knowledge and tools necessary to effectively reinforce and role model the change within their teams.
• Develop and facilitate leadership training sessions, workshops, and one-on-one coaching to ensure leaders can confidently answer questions and drive continued adoption

    3. System Expertise and Managing Minimal Viable Product (MVP)/Agile Changes

• Develop deep expertise in all new and existing systems, ensuring the ability to anticipate questions, challenges, and user adoption barriers. System expertise is including but not limited to CareConnect (web and mobile), TechConnect, Kronos, Greenhouse, G-Suite (including Gemini), Scout, and the Pulse.
• Identify and proactively address issues that may arise with system changes, ensuring smooth integration into existing workflows.
• Manage staff through rapidly evolving system updates by providing clear communication, training, and support as changes are iterated upon.
• Adapt to a minimal viable product/agile (MVP) approach, recognizing that initial rollouts may require iterative improvements and ensuring that teams remain agile and engaged throughout the evolution of system changes.

    4. Sustainment and Compliance

• Measure and track ongoing compliance with implemented changes through data reviews and case file audits.
• Identify areas of resistance and develop targeted interventions to reinforce change adoption.
• Establish mechanisms for continuous feedback and improvement to enhance change sustainability.

    5. Change Champion and Leadership Development

• Identify and cultivate Change Champions within each region or department undergoing transformation.
• Equip leaders with the skills and tools necessary to manage change effectively within their teams.
• Facilitate workshops and leadership coaching sessions to build internal change capability.

    5. Performance Measurement and Reporting

• Define and track key success metrics, including:
  • Leadership competency: Observe and report on leadership’s ability to show high level of competency in change as measured through ability to articulate the reason for the change and model the change.
  • Change adoption: Attainment of project outcomes as defined in the project charter.
  • Satisfaction: Feedback from post-implementation surveys.
  • Sustainability: Ongoing compliance through case file audits and data reviews.
  • Provide regular reports and insights to leadership on the impact and effectiveness of change initiatives.

    6. Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.

    7. Responsibility to report violations of Company policies or the Code of Conduct.

Managerial Responsibilities

This role acts as an individual contributor with no direct reports.

Key Fiscal Responsibilities

This role has no budgetary control or financial oversight responsibilities.

Qualifications

These guidelines can be used to make a list of qualifications required (or preferred) to perform the job successfully.

Education

• Bachelor’s degree in business or relevant background and experience in organizational change

Preferred Work Experience  

• 3+ years of experience in change management, organizational development, or process improvement.
• Strong facilitation and training skills with the ability to engage diverse stakeholders.
• Experience in leadership training and competency development, with a focus on ensuring leaders understand and can sustain change.
• Experience in the healthcare or ABA industry.
• Prosci or similar change management certification.
• Six Sigma or Lean certification a plus

Working Conditions:

Centria’s office hours are Monday through Friday from 8:30am-6:00pm. Additional time may be required to complete above work or meet company objectives.

Physical Requirements:

While performing the duties of this job, physical requirements such as bending, reaching and lifting of up to 50 pounds may be required. This role will require sitting a majority of the day as well as walking as standing when needed. This role will require close visual activity on multiple computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.  Centria reserves the right to amend this job description at any time, with or without written notice.