Orders, Deliveries & Inventory Coordinator (11-Month Contract)

The Order, Deliveries & Inventory Coordinator plays an essential role in supporting the Inventory Planning team to review and manage shop orders, support inventory management, offer one-on-one ordering and delivery support and collaborate with cross-functional teams across the business. As an Orders, Deliveries and Inventory Coordinator, you hold sacred our Lush culture and values through fearless leadership and owning the orders, deliveries and inventory support process throughout the year. You grow talent by effectively supporting managers through the product ordering and inventory management process; you know how to be curious about inventory opportunities and how to be real with feedback and support. 

This role requires continuous interaction with shops, retail leadership, operations, and other departments to ensure that shop orders are processed, fulfilled and delivered on time and in compliance with the company's internal and external requirements.

Lush values people that can adapt and evolve to the needs of our business, analyze, and interpret metrics and translate strategy into behaviors which drive sales and improve profit. Our Lush employees live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife 

Reporting to the Orders, Deliveries & Inventory Lead, you will undertake the following RESPONSIBILITIES: 

• Build strong relationships with store Managers and MITs to ensure stores are supported providing communication and training where needed
• Ensure that stores have the right inventory at the right time to meet sales demand. Support managers so they are empowered to make the best decisions for their business
• Analyze product flow from Distribution Centers to stores to identify fulfillment gaps and support resolution 
• Develop strong understanding of inventory pipeline requirements including lead times and delivery schedules
• Monitor transportation services and communicate changes to retail managers through the Order and Delivery Dashboard, email and phone
• Partner with carrier representative and operations in resolving transportation related issues
• Coordination and communication with store managers, sales support, operations, and logistics to quickly resolve issues necessary for the timely processing and fulfillment of orders
• Identify and recommend transportation improvements, proactively analyzing transportation performance results against benchmarks

You bring the following QUALIFICATIONS:

Required:

• Demonstrated understanding of the company, and order & inventory management policies and metrics
• Service orientated with a “retail first” mindset
• Outstanding verbal and written communication skills
• Proficient user of Excel 
• Excellent phone manner
• Must be analytical and embrace technology
• Proven organizational skills and have a keen eye for detail
• Ability to work under pressure and to a deadline
• Ability to work well as part of a team and communicate effectively with management, sales teams and stores
• Be self-directed and motivated
• Ability to manage conflicting priorities
• Ability to multi-task, work within established processes, apply sound judgement and knowledge, and escalate issues as necessary

Preferred:

• Experience with Microsoft Dynamics AX
• 1+ year(s) experience working in a Lush retail environment as a Floor Leader or above
• Understanding of company product offerings
  
  

Job Type: 11-Month Contact (Mat Leave Cover), Full Time. Remote position.

Job Location: This is a remote position, open to internal Lush applicants across North America. 

Salary Range: $22-$23/hr CAD
(Salary range is determined based on Vancouver market assessment. May vary depending on location of the successful candidate)

Internal Application Deadline: Tuesday April 22nd at 5:00pm PDT.

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

We’re 10% Employee Owned - all colleagues play a role in protecting our ethics and our independence, contributing ideas for the future and sharing in the rewards of success when the company is doing well.

Recruitment Process Overview